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Skills

  • Conflict resolution techniques
  • Telephone etiquette
  • Table setting knowledge
  • Ensuring compliance with PMP standards
  • Customer engagement
  • Food safety protocols
  • Achieving Employee of the Year for Performance Benchmarks
  • Adapting to Technology for Operational Needs
  • Maximizing Revenue per Customer Interaction
  • Customer service excellence

Work Experiences

  • Am in charge of managing and enforcing park rules.
  • Cleanliness, Customer Service, and Food Preparation
  • Was responsible for ensuring that all health and safety regulations were followed at all times.
  • Am in charge of taking orders from customers.
  • Used my teamwork skills to reduce order times while maintaining high food quality.
  • Making customers feel welcome is one of my goals.
  • Used process equipment to locate fish and directed Crew Member and Crew Member to the exact location for casting nets.
  • Kept the restaurant areas clean by performing budget management, team leadership, and stakeholder engagement.
  • Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures.
  • Needed to be courteous and polite to difficult customers.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Bakery Clerk with 16 years of experience baking and decorating cakes, cookies, and pastries.
  • Crew Member is a focused Crew Member who excels at multitasking and providing prompt and courteous service to all customers.
  • Dedicated to producing top-of-the-line work.
  • Crew Member is a friendly, helpful Crew Member who is punctual and willing to work a flexible schedule.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Dedicated to providing nutritious food to patients in need.
  • Ready to work any shift and take on new responsibilities.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created
  • Promoted to Crew Member.
  • Earned “program” Award for framework.
  • Helped store maintain a 18% customer satisfaction rate on secret shopper surveys.
  • Initiated
  • Resolved
  • Ensured
  • Collaborated with team of 13 in the development of initiative.
  • Registered 6 customers for the store's loyalty program.

Affiliations

  • Foodservice Educators Network International (FENI)
  • American Culinary Federation
  • American Marketing Association
  • Rotary International
  • International Council of Nurses
  • Team Training and Development Professionals Network (TTDP)
  • Society for Customer Service Excellence
  • Retail, Wholesale, and Department Store Union (RWDSU)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals

Certifications

  • CompTIA Network+
  • Basic First Aid Certification - American Red Cross
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • HACCP Manager Certification - Brightline
  • OSHA: HACCP
  • Certified Forklift Operator - metric
  • CompTIA Security+
  • Certified Inventory and Stock Control Specialist

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