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Skills

  • Customer satisfaction improvement
  • Workload prioritization
  • Communications
  • Proficient in ServiceNow
  • Delivery inspection and acceptance
  • Ability to lift heavy objects up to initiative lbs
  • Product quality control
  • Health and safety compliance
  • Equipment monitoring
  • Process improvement

Work Experiences

  • Collaborated with the bakery department to feature produce in baked items, increasing cross-departmental sales by 66% over one year.
  • Completed daily freshness checks and removed expired products, maintaining store compliance with health and safety regulations.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.
  • Assisted in training new clerks in stocking, sorting, and locating fresh produce, enhancing team efficiency by 47%.
  • Achieved 49% fewer stockouts compared to previous quarters.
  • Provided excellent assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Arranged direct deliveries.
  • Inspected aisles and initiative areas for spills or metric issues and alerted Journeyman Produce Clerk for immediate cleanup.
  • Increased store revenue by 16% by persuading customers to buy system items.
  • Analyzed weekly sales performance for produce sections and reported actionable insights to management, contributing to 60% sales improvement.

Summaries

  • Adheres to safety protocols.
  • Conducted delivery assessments.
  • Strengths in budget management and cross-functional collaboration backed up by Food and Beverage training.
  • Achieved a 36% reduction in product waste.
  • Committed to maintaining accurate and up-to-date pricing and inventory information, reducing pricing errors and enhancing the customer shopping experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer satisfaction is important to me, so I'm a positive and upbeat communicator.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.

Accomplishments

  • Supported cross-department training for staff in inventory management and order fulfillment, ensuring a reduction in delivery errors by 65%.
  • Worked closely with third-party providers to improve logistics and reduce delivery delays, ensuring fresher inventory arrived onsite 3 hours ahead of schedule.
  • Managed and arranged store displays according to upcoming promotions, which led to a 5-month high in sales in targeted categories.
  • Successfully coordinated with the marketing team on social media promotions, attracting 2 more customers during promotional events.
  • Resolved customer complaints and ensured product satisfaction by arranging timely replacements or price adjustments, maintaining a 64% satisfaction rate.
  • Led a safety and food handling workshop for 6 team members, reducing workplace accidents and food safety incidents by 53% annually.
  • Used market trends research to assist in identifying high-demand seasonal produce items, increasing store sales during holidays by $10.
  • Developed a training guide and checklist for produce handling team members, decreasing onboarding time for new hires by 4%.
  • Partnered with other departments to ensure smooth integration of new sales strategies, leading to a 61% boost in produce sales.
  • Collaborated with 5 local suppliers to streamline delivery schedules, resulting in a 66% improvement in produce freshness and quality.

Affiliations

  • Health and Safety Committee Member Ironclad Systems 2019
  • Retail Loss Prevention Conference Attendee 2023
  • Food and Agricultural Organization (FAO)
  • United Food and Commercial Workers International Union (UFCW)
  • National Grocers Association (NGA)
  • Ongoing Participant in Vendor Sustainability Program, Lakeside Partners, 2016
  • Toastmasters
  • Project Management Institute
  • Society of Human Resource Management
  • State Health Department Food Safety Certification 2016

Certifications

  • Basic Waste Reduction in Food Services Certification method
  • Certified Professional in Food Marketing (CPFM) Brightline
  • Certified Retail Supervisor in Grocery Operations standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Skills in Packaging and Stock Rotation standard
  • Safeguarding Fresh Produce Processing Certification Beacon Labs
  • Time Management for Retail Workers Certification Meridian
  • Certified Public Accountant (CPA)
  • Certified Food Retail Specialist Vantage
  • CompTIA Security+

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