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Skills

  • Drug inventory management
  • Pharmacy operations management
  • Patient education and counseling
  • Wellness services
  • Product testing
  • Staff development
  • Client assessment and analysis
  • Drug utilization review
  • Dinner service planning
  • Materials preparation

Work Experiences

  • Achieved 100% data accuracy.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Category helped me achieve $86,000.
  • Achieved a 25% increase in service utilization.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Assisted with administrative tasks by keeping track of all patient records.
  • Collaborated with clinic staff to manage patient satisfaction.

Summaries

  • Experienced Clinic Administrator with 17 years of experience in large, multi-specialty medical clinics coordinating doctors and nurses as well as patient relationships.
  • Manages the budget and ensures that financial and operational objectives are met.
  • A gifted individual who speaks 6 languages fluently.
  • Metric are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Maintains a positive image of the clinic among the general public.
  • Data analysis and workflow optimization experts.
  • Looking for a position as a Pharmacy Manager with Northwind.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Excellent planning and program management skills. Highly organized and hardworking.

Accomplishments

  • Drove a financial audit that identified and corrected over $3 in missed billing opportunities, boosting clinic revenue by 16%. This led to method improvements.
  • Successfully managed the recruitment and onboarding of clinical and administrative staff, contributing to a 15% staffing retention rate and meeting all staffing needs in a high-demand period.
  • Monitored and assessed clinic-wide performance, leading Continuous Improvement initiatives that cut process inefficiencies by 68% across multiple departments.
  • Worked with cross-functional teams to design and implement a chronic care management program, improving patient outcomes and care coordination for chronic illness cases by 33%. Systematized patient follow-ups using best practices.
  • Led the successful transition of the clinic’s pharmacy department from manual to electronic prescriptions, improving refill management efficiency by 19%.
  • Spearheaded a patient retention program that reduced complaints and improved patient satisfaction by 29% in 2021.
  • Drove cross-team training sessions focused on customer service and patient etiquette, which enhanced patient retention by 51% and improved overall staff-patient interactions.
  • Developed a comprehensive, clinic-wide emergency preparedness plan that allowed services to resume within 3 hours following any disruption, mitigating operational risks effectively.
  • Implemented a process automation initiative handling logistics paperwork, reducing administrative processing time by 30%, allowing staff to focus on patient care.
  • Collaborated with team of 12 in the development of process.

Affiliations

  • Association of Medical Administrators in Local Health Authorities (AMALHA) – Contributor to Best Practices Journal
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) – Involved in Healthcare Facility Projects and Process Optimization Efforts
  • Freemason
  • American Society for Quality (ASQ) – Advocated for Quality Improvement Workshops in Healthcare Settings
  • American Medical Informatics Association
  • Association for Healthcare Administrative Professionals (AHCAP) – Involved in Data Analytics and Reporting Trainings
  • American Marketing Association
  • Association for Patient Experience (AfPE) – Enhanced Patient-Centered Care Through Best Practice Sharing
  • National Healthcare Executive Network – Peer-to-Peer Clinic Leadership and Management Group

Certifications

  • Board Certification in Healthcare Management (ACHE)
  • Healthcare Operations Management Certificate
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electronic Health Record Specialist (CEHRS)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Medical Practice Executive (CMPE)
  • Certified Healthcare Access Manager (CHAM)
  • ServSafe

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