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Skills

  • Accreditation coordination
  • Inventory and restocking
  • Medication dispensing
  • Hardware evaluation
  • Methodology implementation
  • Pricing tool development
  • Therapy programs
  • Team Leadership
  • Occupancy strategies
  • Training and mentoring

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created multi-threaded admin web applications based on initiative.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of a group of 18 pharmacy technicians.
  • Handled office payments by contacting patients' insurance companies and working out payment plans with them.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Increased patient satisfaction by 3% within 18 months.
  • Collaborated with clinic staff to manage patient satisfaction.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Knowledgable in a variety of design and testing methodologies.
  • When dealing with complaints or disputes, the patient's point of contact.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Bringing a successful career history of more than 16 years to the table.
  • Data analysis and workflow optimization experts.
  • With more than 16 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Metric are well-understood.

Accomplishments

  • Established a quality control mechanism for medical billing, ensuring that all claims were submitted accurately and reducing claim rejections by 73%.
  • Initiated continuous feedback systems between clinicians and administrative functionalities, enhancing communication and improving operational efficiency by 68%.
  • Led a supply chain optimization initiative that cut medical supply waste by 53%, reducing procurement costs while maintaining patient care standards.
  • Collaborated with the medical director to review and restructure patient triage procedures, resulting in a 79% reduction in ER referrals and enhancing in-house care capacity.
  • Negotiated contracts with key medical vendors, saving the clinic over $15 annually while ensuring supply chain stability, thus improving operational costs and efficiency by 44%.
  • Drove a clinic-wide audit of compliance with HIPAA and other patient privacy regulations, resulting in zero infractions during the 2022 healthcare compliance inspection.
  • Streamlined appointment scheduling processes using procedure, resulting in a 32% reduction in no-show rates and a more efficient use of physician time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 8% over one year.
  • Initiated a cost-saving project that reduced monthly operational expenses by $8 through vendor renegotiations and smarter resource allocations.

Affiliations

  • Medical Group Management Association (MGMA) – Affiliate Member
  • Jaycees
  • American Marketing Association
  • Lions Club
  • Healthcare Financial Management Association (HFMA) – Contributor to Regional Financial Health Initiatives
  • American Medical Informatics Association
  • American Association of Nurse Practitioners (AANP) – Collaborator on Clinic Efficiency Improvements
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Healthcare Executive Network – Peer-to-Peer Clinic Leadership and Management Group

Certifications

  • CompTIA Security+
  • Medical Billing and Coding Certification
  • Certified Health Services Administrator (CHSA)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Outpatient Coder (COC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Revenue Cycle Specialist (CRCS)
  • Practice Manager Certification (AAPC PM)
  • Certified Healthcare Risk Management (CHRM)

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