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Skills

  • Merchandising expertise
  • B2B sales expertise
  • Account development
  • Service agreements
  • Staff training
  • Contract negotiation
  • Acquiring clients
  • Customer relations
  • Territory management
  • Point-of-sale orders

Work Experiences

  • Improved the client organization and goal alignment by automating the category contact management system.
  • Improved the Customer Satisfaction Index from unsatisfactory to acceptable levels for the manufacturer.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each several months.
  • Increased revenue by 15% and met all of my sales targets in 6 months.
  • Aided in the clinical application of medical devices to ensure proper placement.
  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Assisted in quickly resolving client issues with superior customer service.
  • Catered product launches specifically and successfully to clientele to meet business objectives and support customer relations.
  • Built strong relationships with customers and left a positive impression of the company.

Summaries

  • Customer service, research, and conflict resolution skills are all excellent.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • With a tenacious and driven approach, skilled at demonstrating products and closing sales.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Individual who is well-versed in determining customer needs based on personal characteristics and other factors related to customer preferences.
  • With extensive experience in cash register operations, Tableau and HubSpot,
  • Dedicated to providing excellent customer service.
  • Schedule flexibility and the ability to travel up to 3% of the time.
  • Senior Sales Representative with exceptional client service and strategic planning capabilities.

Accomplishments

  • Provided product demonstrations and consultations that converted 72% of leads into closed sales.
  • Collaborated with cross-functional teams to streamline post-sale processes, decreasing customer onboarding time by 55%.
  • Used advanced CRM tools (Salesforce) to manage and track a portfolio of 14 clients, ensuring a 70% retention rate.
  • Utilized advanced product knowledge of SAP to deliver tailored solutions for customers, resulting in 9 repeat purchases.
  • Reduced the customer acquisition cost by 71% through more efficient targeting and lead qualification process.
  • Generated $13 worth of sales through direct presentations and product demos during trade shows in Phoenix.
  • Developed and implemented a lead generation strategy that increased inbound inquiries by 48% within the first 6 months.
  • Collaborated with marketing teams to optimize promotional strategies, resulting in 22% increase in customer engagement and requests for demos.
  • Closed a high-profile deal valued at $8, representing a 33% increase in annual company revenue.
  • Delivered customized product training for major corporate clients, leading to 31% increase in product adoption among their teams.

Affiliations

  • National Retail Federation (NRF)
  • National Association of Sales Professionals (NASP)
  • Association of Information Technology Professionals
  • Federation of International Trade Associations (FITA)
  • Retail Industry Leaders Association (RILA)
  • National Association of Account Executives
  • Freemason
  • Association for Computing Machinery
  • Institute of Business and Finance (IBF)
  • Toastmasters

Certifications

  • Customer Success Manager (CSM) Certification
  • ServSafe
  • Email Marketing Certified Professional - ServiceNow
  • Certified Sales Leadership Professional (CSLP)
  • CompTIA A+ Technician
  • AWS Business Professional Certification
  • Digital Marketing Professional Certification Beacon Labs
  • Google Shopping Ads Certification - 2021
  • First Aid/CPR Certified
  • Certified Public Accountant

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