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Skills

  • Supplier negotiation
  • Conversion rate optimization
  • Vendor relationship management
  • First Aid/CPR
  • Initiative equipment
  • Communications
  • Budgets
  • Supervision
  • Employee retention strategies
  • Customer service

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved a 39% performance improvement.
  • Coached a 4-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Educated customers about promotions to increase sales.
  • Achieved a 67% reduction in shrinkage.
  • Accomplished this over a the past year period.
  • Devised and coordinated procedure and method strategic plans, resulting in a $5 increase in sales revenue within three years.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.
  • Returned change and currency and processed debit and credit card payments with a 2% accuracy rate.

Summaries

  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved operational excellence.
  • Background in time management.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Strengths in risk assessment and budget management backed up by Retail training.
  • Within Retail, senior Store Floor Lead and outstanding performer in vendor management and strategic planning.
  • Achieved daily revenue goals.
  • Adept at managing cross-functional teams and developing in-store strategies to exceed sales targets by $17 within the first several months.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.

Accomplishments

  • Reduced labor costs by 38% through effective shift management and workload delegation strategies.
  • Managed time-sensitive restocking of high-demand products, ensuring 28% availability during peak shopping hours.
  • Improved cross-department communication to resolve stock discrepancies, leading to a 69% reduction in stockout instances.
  • Reduced product return rates by 68% through improved customer education and pre-purchase counseling strategies.
  • Exceeded monthly sales targets by an average of 30%, consistently placing the store within the top 13 qualifiers region-wide.
  • Utilized sales data analysis to identify top-selling items, leading to a 26% increase in reordering efficiency and reduced lost sales.
  • Resolved customer complaints swiftly through effective communication, leading to a 48% improvement in customer service ratings.
  • Increased operational efficiency by implementing a streamlined closing process, saving 18 hours per week in labor costs.
  • Developed SOPs for new store policies, ensuring 12 associates were fully trained and compliant within three years.
  • Collaborated with team of 6 in the development of standard.

Affiliations

  • National Association of Display Industries (NADI)
  • International Retail Supplier Membership Program (IRSP)
  • National Association of Social Workers
  • Retail Management Leadership Association
  • Freemason
  • American Marketing Association
  • Global Retail Operations Council (GROC)
  • Lions Club
  • Retail Operations Professionals Association (ROPA)
  • American Institute for Store Planners (AISP)

Certifications

  • Certified Associate in Project Management (CAPM) from PMI
  • Mastering Excel for Retail Data Analysis Certification from metric
  • Certified Customer Relationship Management (CRM) Expert from process – 2020
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Manager (CSM) from Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Retail Management Certification by National Retail Federation
  • Certified Retail Floor Supervisor (CRFS) from Retail Certification Alliance

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