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Skills

  • Office and staff streamlining
  • Hospitality Standards Compliance
  • Revenue optimization
  • Team management
  • Customer feedback system development
  • Business operations
  • Relationship development
  • Hospitality software proficiency Tableau
  • Employee onboarding and development
  • Project organization

Work Experiences

  • Achieved results over 6 months.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Created exclusive partnerships.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Boosted guest engagement and personalization.
  • Created a flexible workforce.
  • Achieved a 17% increase in average daily rate.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with design and architectural teams.
  • Improved the bottom line by streamlining framework processes, budgets, and procurement strategies.

Summaries

  • Team player with the ability to provide outstanding customer service.
  • Adjusted pricing strategies to drive higher revenue.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved this over one year.
  • Achieved a 66% increase in overall staff productivity.
  • Consistently maintained a 72% or higher guest satisfaction rating.
  • Inn Manager with 13 years of successful workflow optimization and client relations experience.
  • Successful in cutting costs without sacrificing service quality or guest satisfaction.
  • Achieved a 38% boost in team productivity.
  • Astute hotelier with an ability to capture market insights and adjust pricing strategies, driving higher revenue and occupancy rates, even in challenging market conditions.

Accomplishments

  • Designed and introduced an updated customer feedback system to gather and measure insights, improving guest satisfaction ratings by 42%.
  • Provided hands-on leadership during emergency situations, maintaining 29% guest safety and service continuity.
  • Collaborated with team of 18 in the development of category.
  • Implemented a new online booking system, resulting in a 56% reduction in manual reservation errors and a 6% increase in reservations.
  • Enhanced in-house tour offerings in partnership with local experts, leading to a 38% increase in guest engagement.
  • Led successful implementation of upgraded property management software (Adobe Creative Suite), which optimized operations and client service processes.
  • Supervised a team of 15 staff members across multiple departments to maintain high levels of guest service and operational efficiency.
  • Regularly forecasted and analyzed hospitality trends to position the inn competitively, leading to consistent occupancy rates exceeding 40%.
  • Established a customer feedback loop with management, mitigating service complaints and improving overall guest experience index by 63%.
  • Documented and resolved procedure which led to method.

Affiliations

  • Freemason
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Certified Manager of Hotel Administration (CMHA) - category
  • National Association of Professional Women in Hospitality
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Board of Certification for Community Association Managers (NBC-CAM)
  • Women in Hospitality Travel and Leisure (WHTL) Network
  • Rotary International
  • Certified Hospitality Revenue Manager (CHRM) – process

Certifications

  • Certified Public Accountant
  • Certified Hospitality Revenue Manager (CHRM) - 2018
  • Occupational Health and Safety Certification (OHS) - Lakeside Partners, 2024
  • Professional in Human Resources (PHR) - 2017
  • Certified Rooms Division Executive (CRDE) - 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • Marketing Strategy Certificate for Hospitality Professionals by program - 2020
  • Certificate in Leadership Strategies in Hospitality from Summit Group - 2024
  • Certificate in Hotel Real Estate Investment and Asset Management by Cornell University - 2017
  • Certified Hotel Administrator (CHA) - 2015

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