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Skills

  • Customer demographics
  • Sales forecasting
  • Product Feature Roadmap Creation
  • Strategic thinking
  • Customer Satisfaction Tracking Tools (ServiceNow)
  • Change Management
  • Customer journey mapping
  • Continuous Product Improvement
  • Data entry
  • Market research & competitive analysis

Work Experiences

  • Collaborated with marketing and sales departments.
  • Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Adapted KPIs over a 9-month span.
  • Achieved results within 6 months.
  • Tracked metric data and tweaked marketing campaigns, which resulted in a 10% increase in sales.
  • Collaborated with design teams to enhance user journeys within the platform, increasing average session durations by 55% minutes.
  • Assisted in launching QuickBooks, leading to 10% customer adoption within Austin market.
  • Taught company protocols, best practices, and standard procedures to entry-level and procedure data analysts.
  • Analyzed usage data for Salesforce features.
  • Assisted in managing multiple product timelines.

Summaries

  • Product Management Trainee who is dynamic and has 12 years of experience in quality assurance.
  • Bringing a thorough knowledge of framework products, market conditions, and customer preferences to the table.
  • Achieved exceptional results with marketing teams.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Collaborated on data-driven initiatives.
  • Within Miscellaneous, senior Product Management Trainee and outstanding performer in budget management and risk assessment.
  • Collaborated with UX teams.
  • Achieved exceptional results with marketing teams, executing go-to-market strategies that exceeded lead generation by 22%.

Accomplishments

  • Facilitated workshops with stakeholders to prioritize product features and initiatives, resulting in clearer project scope and better resource allocation.
  • Collaborated with team of 4 in the development of standard.
  • Assisted in leading cross-functional standups and sprint planning, facilitating effective collaboration and improved task completion rates.
  • Reported on key product metrics to senior management, providing actionable insights that influenced business decisions and improved stakeholder trust.
  • Collaborated in sprint planning sessions to prioritize product backlog and accelerate delivery of high-impact features.
  • Successfully coordinated the implementation of MVP for Workday, receiving strong user feedback and exceeding early-stage adoption targets by 31%.
  • Helped establish product performance KPIs, tracking metrics to inform continuous improvement over 7 continuous releases.
  • Contributed to sprint retrospectives to evaluate team efficiency and identify areas for improvement that cut sprint delivery times by 5 days.
  • Supported the release of Salesforce, facilitating coordination between design, engineering, and marketing teams to meet launch deadlines.
  • Played a key role in updating and optimizing the product roadmap based on business and customer feedback, ensuring 74% goal alignment.

Affiliations

  • Women in Product
  • Association for Software Product Development (ASPD)
  • International Council of Nurses
  • Project Management Institute (PMI)
  • Women in Technology International (WITI)
  • International Association of Administrative Professionals
  • Toastmasters
  • American Society of Safety Professionals
  • Network of Product Makers Boston
  • National Association of Social Workers

Certifications

  • Scaled Agile Framework (SAFe) Product Owner/Product Manager - framework, 2021
  • Google UX Design Professional Certificate - initiative, 2019
  • Product-Led Growth Certification (PLG) - process, 2020
  • Lean Six Sigma Green Belt - Brightline - 2019
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP) system, 2019
  • Certified Agile Leadership (CAL) - Vantage
  • Professional Scrum Master I (PSM I) - Brightline, 2021

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