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Skills

  • Organization
  • System Performance Analysis
  • Team building
  • Root cause analysis
  • Network outage response & resolution
  • Method equipment
  • First Aid/CPR
  • Network protocol implementation (e.g. OSPF, BGP)
  • Operational Efficiency Enhancement
  • Documenting activities

Work Experiences

  • Cut costs by $14.
  • Looked for industry trends on social media and through online sources.
  • Coordinated with internal teams to deploy switch updates, decreasing downtime during maintenance by 68% across operational sites.
  • Collaborated with cross-functional teams.
  • Had an excellent attendance record and was always on time for work.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Decreased system repair time by 80% for junior technicians.
  • Conducted consistent hardware upgrades for ServiceNow resulting in a 78% reduction in service complaints from clients in the Pacific Northwest.
  • Achieved completion 80% days early.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Applied firm troubleshooting methods.
  • Switch Technician is a multi-talented Switch Technician who is consistently rewarded for planning and operational improvements.
  • Achieved speed enhancements of 69% in data transfer.
  • Achieved 39% faster response times to switch failures.
  • Achieved a 15% reduction in latency.
  • Achieved a 50% improvement in service reliability.
  • Committed to maintaining high service standards, managing uptime consistently above 80% through diligent inspection and maintenance techniques.
  • Certified Switch Technician with a track record of successfully transitioning legacy systems to metric, improving data transfer by 62% across 18 corporate offices.
  • Committed to maintaining high service standards.

Accomplishments

  • Led a team of 9 technicians in upgrading fiber backbone switches across 13 data centers, increasing data throughput by 78%.
  • Developed an automated switch configuration tool that cut deployment time across 12 sites by 38%.
  • Upgraded network topology by replacing conventional switches with redundancy-based units, lowering the risk of critical failures by 74%.
  • Collaborated with cross-functional teams to migrate 9 legacy switches to modern gigabit technology, enhancing overall network reliability.
  • Provided expert-level troubleshooting and resolution for tier 3 switch escalations, maintaining 31% SLA compliance for 6 corporate clients.
  • Resolved 3 critical service disruptions caused by switch hardware faults through immediate onsite repair, cutting average downtime by 83% hours.
  • Utilized QuickBooks to reconfigure and optimize outdated switch infrastructure, improving packet transmission accuracy by 27%.
  • Led a cross-regional effort to replace 17 core network switches during peak operations, resulting in 23% operational uptime improvement.
  • Collaborated with team of 2 in the development of system.
  • Led the successful deployment of high-capacity switches in Miscellaneous environments, increasing data throughput by 30%.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Wireless Infrastructure Association (WIA) – Proactive involvement in development programs since 2018
  • CompTIA Network+ Certification – Passed in 2021
  • North American Network Operators’ Group (NANOG) – Participation in meetings since 2020
  • Society of Women Engineers
  • Society of Human Resource Management
  • Institute for Electrical and Electronics Engineers (IEEE) – Full member since 2021
  • International Telecommunication Union (ITU) – Collaboration on cross-functional collaboration in 2016

Certifications

  • CompTIA Network+
  • Cisco Certified Technician (CCT) Routing and Switching by Cisco
  • Advanced Telecom Trouble-Shooting Techniques by Harbor & Co.
  • Telecom Operations Management Certification (TOMC) by Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Telecom Safety Compliance Certification by method
  • Certified Radio Frequency (RF) Technician by Harbor & Co.
  • Certified Rigger & Signal Person by NCCER
  • First Aid/CPR/AED by American Red Cross
  • Cisco Certified Network Associate (CCNA)

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