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Skills

  • Relationship building
  • Effective leader
  • Human resources management
  • Scheduling
  • Organization
  • Project organization
  • Healthcare financial reporting
  • Healthcare marketing collaboration
  • Client relationship management in healthcare
  • Business operations

Work Experiences

  • Increased profits by 4% in one year through a restructure of the business line.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved $13 in annual savings.
  • Kept the method workspace clean and organized by working closely with employees to systemize tasks.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • MRI Business Manager is a multi-talented MRI Business Manager who is consistently rewarded for planning and operational improvements.
  • With 2 years of customer service experience, MRI Business Manager is insightful.
  • A pleasant personality and a customer-focused background, as well as knowledge of risk assessment.
  • In developing policies, managing framework activities, and taking optimized, be strategic.
  • Achieved Top Performer for excellence in MRI patient care and safety.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • With 3 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Known for leading standard employees to complete procedure tasks and for success in method industries.
  • Within Miscellaneous, senior MRI Business Manager and outstanding performer in performance reporting and workflow optimization.

Accomplishments

  • Directed operational streamlining efforts, which reduced MRI patient intake-to-report delivery time by 18 months and increased patient satisfaction scores.
  • Achieved Lean for MRI center through the successful implementation of quality management systems during 2016.
  • Enhanced patient communication and follow-up processes, which led to a 75% boost in MRI service referrals within three years.
  • Piloted MRI quality improvement program, resulting in 62% reduction in re-scan rates and improving patient satisfaction by 18%.
  • Collaborated with sales and commercial teams to introduce new MRI technology to the market, increasing service line revenue by 82%.
  • Directed multi-site rollout of MRI safety protocols, achieving a 33% reduction in clinical safety incidents and improving compliance with regulatory standards.
  • Introduced a reporting dashboard to track MRI department KPIs, improving data-driven decision-making across multiple facilities.
  • Developed and streamlined MRI pricing models, increasing revenue by 81% while ensuring competitive pricing structures for three years.
  • Developed MRI technician professional development programs, leading 65% of staff to receive Six Sigma within three years.
  • Collaborated with team of 9 in the development of program.

Affiliations

  • Radiological Society of North America (RSNA)
  • Healthcare Business Management Association (HBMA)
  • Freemason
  • Society of Human Resource Management
  • Society for Health Systems (SHS)
  • Competitive Benchmarking in Healthcare Programs and Conferences
  • American Society of Radiologic Technologists (ASRT)
  • Project Management Institute
  • Lean Six Sigma Healthcare Practitioners Group
  • Jaycees

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Post-scan Patient Service Excellence Certification from Beacon Labs
  • Certified Imaging Informatics Professional (CIIP) from American Board of Imaging Informatics
  • Certified Physician Practice Manager (CPPM) from the American Academy of Professional Coders (AAPC)
  • Certified Business Analysis Professional (CBAP)
  • Imaging Informatics Professional (IIP) by Society for Imaging Informatics in Medicine (SIIM)
  • Advanced MRI Cardiac Certification from the Society for Cardiovascular Magnetic Resonance (SCMR)
  • Healthcare Financial Professional Certification (CHFP) from Healthcare Financial Management Association (HFMA)
  • CompTIA Security+

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