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Skills

  • Mail handling
  • Client Database Management
  • Document retrieval optimization
  • Expense Reconciliation
  • Operational improvement
  • Invoice processing
  • MS Office
  • Customer Service Communication
  • Team building
  • Inventory management

Work Experiences

  • Avoided communication errors.
  • Audited timecards for accuracy.
  • Compiled monthly status reports.
  • Confirmed improvements by post-event surveys.
  • Created filing systems for confidential paperwork.
  • Answered price inquiries.
  • Assisted in scheduling 3 meetings across multiple time zones, ensuring smooth communication and coordination between international teams.
  • Assisted in organizing company-wide events.
  • Assisted the data entry team.
  • Collaborated with HR to manage applicant data.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Accomplished Office Clerk Intern.
  • Analytical-minded Office Clerk Intern with proven expertise in using Power BI to prepare financial reports, helping reduce discrepancies while ensuring timeliness.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted in expense reconciliation.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and framework writing, are all assets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analytical-minded Office Clerk Intern.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.

Accomplishments

  • Monitored and maintained inventory levels for office supplies, reducing order delays by 43%.
  • Resolved 9 office technical issues by liaising with the IT department, ensuring minimal workflow disruption.
  • Compiled and distributed monthly status reports summarizing team achievements, consistently delivering reports 16 days ahead of deadlines.
  • Improved mail sorting process, increasing delivery speed by 15% and eliminating lost mail incidents.
  • Collaborated with team of 4 in the development of standard.
  • Collaborated with marketing to streamline the document approval process, cutting approval time by 65%.
  • Managed office equipment service requests, resulting in a 56% reduction in printer and copier downtime.
  • Supported cross-team initiatives by preparing meeting agendas, minutes, and follow-up materials for over 6 teams.
  • Created and maintained office filing systems, improving accessibility to files and records by 34%.
  • Facilitated quarterly inventory audits across 4 departments, resulting in improved stock accuracy by 48%.

Affiliations

  • Toastmasters International – Communication Skills
  • American Society of Administrative Professionals (ASAP)
  • International Council of Nurses
  • Alpha Phi Omega – Community Service Organization
  • Project Management Institute (PMI) Seattle Chapter
  • American Medical Informatics Association
  • Local Business Internship Network at system
  • Student Government Association – Secretary Role
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • QuickBooks Certified User Certification, method
  • Certificate in Communication Skills for Business, Certiport
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Typing Proficiency Certificate for Administrative Work, method
  • Time Management and Productivity Course, system
  • Business Writing and Communication Course, Beacon Labs
  • Microsoft Office Specialist (MOS) Certification in Word, Excel, and PowerPoint

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