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Skills

  • Performance evaluations
  • Team management
  • Expense reduction strategies
  • Relationship development
  • Procurement and vendor management
  • Documentation System Improvement
  • Team collaboration
  • Project organization
  • Budget Discrepancy Reduction
  • Regulatory compliance

Work Experiences

  • Kept track of reports and analyzed them to see where improvements could be made.
  • Cataloged and organized departmental outputs.
  • Collaborated with internal stakeholders to ensure timely submission of quarterly reports, resulting in performance ranking in the top 7% across Portland.
  • Attended by 15 stakeholders.
  • Had an excellent attendance record and was always on time for work.
  • Adjusted workflows.
  • Collected feedback from program participants.
  • Collaborated with internal stakeholders.
  • Determined the system objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Cataloged and organized departmental outputs, resulting in faster access to archival data and a reduction of retrieval errors by 40% over 18 months.

Summaries

  • Conducted regular program audits.
  • Collaborative Program Support Officer.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at facilitating cross-functional communication.
  • Asana and QuickBooks are two of my strongest skills.
  • Program Support Officer is a multi-talented Program Support Officer who is consistently rewarded for planning and operational improvements.
  • Achieved a performance ranking in the top 15% in Raleigh.
  • Achieved a participation rate of 7 attendees.
  • Administrative professional skilled in handling complex, multi-phase program rollouts, contributing to seamless execution by assisting and supporting the on-time training of 15 staff members.
  • For Education and Training sector businesses, forward-thinking Operations Specialist with 14 years of experience in project management.

Accomplishments

  • Identified and resolved budget discrepancies of $10 by creating a detailed financial reconciliation system, which reduced future inaccuracies by 59%.
  • Created and distributed budget reports for 5 projects, reducing overall administrative time by 77%.
  • Coordinated and handled all logistics for training sessions for 14 staff, enhancing employee capability in standard by 25%.
  • Collaborated with 5 interdepartmental teams to meet reporting deadlines, contributing to a program% ranking in organizational performance in Phoenix.
  • Created and managed an internal feedback loop to track program success and identify improvement areas; resulted in a 56% increase in post-project satisfaction ratings.
  • Monitored the performance and financial tracking of 16 contracts simultaneously, ensuring compliance with all terms and avoidance of penalty fees.
  • Led contract review process for 8 vendors, resulting in reduced costs by 53% through renegotiation and improved terms.
  • Designed and disseminated training materials for newly implemented systems, ensuring 3 staff were fully trained within 6 months.
  • Led contract management activities for initiative, ensuring vendor compliance was maintained and all project deliverables were met to specification.
  • Monitored financial expenditures and produced detailed reports on a quarterly basis, ensuring all expenses stayed under budget by 20%.

Affiliations

  • American Society for Public Administration (ASPA)
  • International Association of Privacy Professionals (IAPP)
  • Association for Supply Chain Management (APICS)
  • Development Executive Group (Devex)
  • Society of Human Resource Management
  • National Association of Social Workers
  • American Association of Budget and Program Analysts (AABPA)
  • International Council of Nurses
  • United Way – Emerging Leaders Society
  • Association for Public Policy Analysis & Management (APPAM)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Green Belt Certification
  • Google Certified Professional Cloud Architect
  • Google Data Analytics Professional Certificate
  • Diploma of Project Management
  • Certificate in Financial Planning and Analysis by Ironclad Systems
  • Certified Public Accountant
  • Certificate in Business Data Analytics (IIBA-CBDA)
  • ITIL Foundation Certification in IT Service Management

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