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Skills

  • Conflict resolution
  • Team collaboration
  • Program Implementation Support
  • Operational efficiency improvement
  • Method equipment
  • Procurement and vendor management
  • Documentation System Improvement
  • Regulatory compliance
  • Operational improvement
  • Cross-functional communication

Work Experiences

  • Addressed compliance issues identified during 2020 audit.
  • Assisted in training 6 staff members.
  • Automated previously manual reporting tasks using Jira, saving approximately 12 hours of labor each week, equivalent to $8 in operational costs.
  • Used metrics in order to evaluate performance and policies.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Audited and reconciled expenses.
  • Cataloged and organized departmental outputs.

Summaries

  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Budget-conscious Program Support Officer with a history of reducing expenditure discrepancies by $14 through careful budget monitoring, ensuring compliance and operational efficiency.
  • Achieved 100% on-time accuracy.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Contributed to seamless execution.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Within Education and Training, senior Program Support Officer and outstanding performer in team leadership and budget management.
  • For Education and Training sector businesses, forward-thinking Operations Specialist with 14 years of experience in project management.
  • Achieved a performance ranking in the top 15% in Raleigh.
  • Program Support Officer with 3 years of successful workflow optimization and stakeholder engagement experience.

Accomplishments

  • Developed comprehensive performance dashboards, tracking and analyzing data from 15 departments, resulting in a 68% improvement in KPI achievement.
  • Coordinated and handled all logistics for training sessions for 14 staff, enhancing employee capability in standard by 25%.
  • Successfully screened applications and coordinated interviews that resulted in hiring of 44% of required personnel ahead of time.
  • Supported the operational rollout of Workday across 2 locations, ensuring complete compliance with organizational standards.
  • Created and distributed budget reports for 5 projects, reducing overall administrative time by 77%.
  • Streamlined communication channels between project teams and senior management, reducing project escalations by 22%.
  • Designed and disseminated training materials for newly implemented systems, ensuring 3 staff were fully trained within 6 months.
  • Resolved product issue through consumer testing.
  • Supervised administrative tasks including meeting minute preparation, calendar planning, and resource allocation, ensuring no administrative errors over 9 months.
  • Assisted in the completion and endorsement of over 9 program evaluations, enhancing project data integrity and leading to a 52% audit pass rate.

Affiliations

  • Freemason
  • National Association of Professional Women (NAPW)
  • Project Management Institute (PMI)
  • United Nations Association of the USA (UNA-USA)
  • International Association for Public Participation (IAP2)
  • Project Management Institute
  • Nonprofit Technology Network (NTEN)
  • Jaycees
  • American Medical Informatics Association
  • Lions Club

Certifications

  • Certified Public Accountant (CPA)
  • Certified Nonprofit Professional (CNP)
  • Risk Management Certification by Vantage
  • Change Management Certification from Vantage
  • Certified Federal Contracts Manager (CFCM)
  • Certificate in Program Evaluation (CPE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Administrator for Microsoft Excel by Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Grants Management Specialist (CGMS)

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