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Skills

  • Client account balancing
  • Supervision
  • Automation system utilization
  • Accounts receivable management
  • Collections account reporting
  • Process improvement
  • Process optimization
  • Backlog reduction initiatives
  • Operational improvement
  • Regulatory compliance

Work Experiences

  • Consistently exceeded cash collection goals by implementing creative solutions to recover funds from at-risk accounts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed delinquency causes and provided actionable insights to adjust credit policies for ServiceNow clients.
  • Adjusted credit policies for Asana clients.
  • Balanced accounts payable and receivable for 3 clients.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 34% faster recovery of overdue payments.
  • Achieved the highest recovery rate of 27%.
  • Collaborated with legal teams.
  • Assisted Recovery Clerks in properly applying customer remittances while working with Recovery Clerk.

Summaries

  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Contacted customers with overdue invoices.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Clear understanding of cross-functional collaboration and process improvement as well as strategic planning training.
  • Achieved a 54% drop in overdue accounts.
  • Recovery Clerk with 4 years of successful workflow optimization and data analysis experience.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Consistently exceeded collection targets.
  • Boosted customer retention by 83%.
  • Analytical Recovery Clerk.

Accomplishments

  • Successfully resolved disputes related to payment delays, saving $176,000 in potential chargebacks over two years.
  • Collaborated with legal and compliance teams to ensure all recovery procedures adhered to the latest industry regulations.
  • Achieved Year-Over-Year recovery improvement of 33% by streamlining follow-up procedures for overdue payments.
  • Resolved payment conflicts with customers in Austin, contributing to a 30% improvement in satisfaction and on-time settlements.
  • Built and nurtured strong relationships with clients, recovering 32% of at-risk finances through effective communications and service.
  • Resolved product issue through consumer testing.
  • Led a project that optimized recovery workflows, reducing overall processing time by 47% to meet monthly collection goals.
  • Provided weekly analytical recovery reports to the leadership team, enabling data-driven decisions and reducing delinquency rates by 44%.
  • Identified weak points in the current recovery process and suggested improvements that saved 18 man-hours per week.
  • Contributed to a 78% increase in client retention by facilitating customized payment plan options for long-term customers.

Affiliations

  • Council of the Debt Management & Collections Systems
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) - Conflict Resolution Chapter
  • Society of Corporate Compliance and Ethics (SCCE) - Debt Collection Ethics Branch
  • International Association of Administrative Professionals
  • Rotary International
  • National Society of Leadership and Success (NSLS) - Strategic Decision Making Committee
  • International Association of Risk and Compliance Professionals (IARCP)
  • Certified Credit and Risk Analyst (CCRA) - category
  • National Association of Credit Management (NACM)

Certifications

  • QuickBooks ProAdvisor Certification - Jira
  • CompTIA A+ Technician
  • Microsoft Dynamics 365: Accounts Receivable Specialty Certification
  • Certified Credit Professional (CCP) – Credit Institute of Canada
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Automated Collection Systems Administrator - Tableau

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