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Skills

  • Codes reviewing
  • Backlog reduction initiatives
  • Communications
  • Automation system utilization
  • Advanced Excel skills
  • Regulatory compliance
  • Miscellaneous-specific software proficiency
  • Client account balancing
  • Team management
  • Problem resolution

Work Experiences

  • Achieved retention rates of 64% %.
  • Achieved a 78% improvement in daily tasks.
  • Completed recovery within the past year.
  • Collaborated with the collections department.
  • Addressed high-risk accounts.
  • Collaborated with the collections department to recover payments from Denver clientele, increasing regional receivables by 39%.
  • Adjusted credit policies for Asana clients.
  • Balanced accounts payable and receivable for 4 clients, ensuring accurate financial reporting for upper management.
  • Consistently exceeded cash collection goals by implementing creative solutions to recover funds from at-risk accounts.
  • Analyzed delinquency causes and provided actionable insights to adjust credit policies for ServiceNow clients.

Summaries

  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Achieved this through meticulous auditing.
  • Audited financial discrepancies.
  • Consistently exceeded collection targets.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Collaborated with cross-functional teams.
  • Accomplished this in 2021.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.

Accomplishments

  • Actively monitored and updated high-risk accounts using Power BI, ensuring the accuracy of data and minimizing discrepancies.
  • Established new operational processes that reduced collection time for high-risk accounts by two years.
  • Achieved Year-Over-Year recovery improvement of 33% by streamlining follow-up procedures for overdue payments.
  • Achieved 51% recovery success on backlogged accounts within one year, restoring $217,000 to company revenue.
  • Simplified recovery workflows and established clear reporting structures that led to achieving 25% of the annual recovery target.
  • Built and nurtured strong relationships with clients, recovering 32% of at-risk finances through effective communications and service.
  • Led process efficiency improvements to speed up collections on high-value accounts, contributing to 77% reduction in overdue payments.
  • Collaborated closely with the collections team to implement Salesforce, enhancing payment processing time by 19%.
  • Resolved product issue through consumer testing.
  • Developed tailored recovery solutions for high-risk accounts, resulting in a collection success rate of 76%.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • American Institute of Certified Public Accountants (AICPA) - Debt Collection Focus Group
  • International Association of Privacy Professionals (IAPP) - Data Integrity and Compliance
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) - Advanced Resource Allocation Strategies
  • Council of the Debt Management & Collections Systems
  • Financial Services Institute (FSI) - Recovery & Resolution Division
  • Financial Services Information Sharing and Analysis Center (FS-ISAC) - Collections Monitoring
  • Jaycees

Certifications

  • Certified Public Accountant (CPA)
  • FICO Debt Collection and Recovery Certified Consultant – SAP
  • Certified Accounts Receivables Consultant (CARC) - 2023, Portland
  • IAB Certified Financial Accounting Advisor
  • Debt Collection Compliance Certification - ACA International
  • Professional Collection Specialist (PCS) - ACA International
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Certified Receivables Specialist (CRS) - Receivables Management Association International (RMAI)
  • Certified Public Accountant
  • Certified Accounts Receivable Professional (CARP) - Ironclad Systems

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