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Skills

  • Mentorship and team development
  • Cross-functional team leadership
  • Operational Efficiency Strategy Development
  • Operational Site Auditing
  • Operational KPIs monitoring
  • Change management and adaptation
  • Conflict resolution and mediation
  • Vendor contract negotiation
  • Order Fulfillment Process Improvements
  • Supply Chain Risk Mitigation

Work Experiences

  • Coached and mentored junior team members.
  • Devised proactive risk management measures that reduced safety incidents across the division by 49% year-over-year.
  • Decreased procurement delays.
  • Developed strategic reports for upper management.
  • Developed strategic reports for upper management, offering actionable insights that improved decision-making for projects over $17.
  • Achieved improvements with zero added costs.
  • Championed a HubSpot migration project.
  • Devised proactive risk management measures.
  • Achieved year-over-year compliance with PMP.
  • Contributed to a 18% increase in operational efficiency.

Summaries

  • Driven efficiency through innovative auditing and reporting.
  • Driven efficiency improvement initiatives across cross-functional teams.
  • Drove higher client satisfaction.
  • Driven enhanced cross-team collaboration.
  • Dynamic professional focused on operational excellence and customer outcomes. Reduced process bottlenecks by upgrading outdated systems, which led to a 45% increase in customer satisfaction.
  • Achieved a 69% increase in workforce utilization.
  • Customer Experience Leader skilled in driving system migrations.
  • Achieved 20% increase in performance metrics post-launch.
  • Aligned KPIs with organizational goals.
  • Achieved Excellence Award-winning performance metrics.

Accomplishments

  • Developed and implemented payroll automation systems, resulting in a 9 week reduction in processing time.
  • Worked with cross-functional teams to launch a company-wide feedback loop that decreased decision-making time by 62%.
  • Acted as a liaison between IT and Operations during system rollouts, ensuring 45% seamless implementation across multiple departments.
  • Introduced cost-saving initiatives on third-party service contracts, resulting in a $12 savings in operational expenditures.
  • Achieved Top Performer for meeting and exceeding company-wide KPIs, setting a benchmark for future operational initiatives.
  • Identified key areas for improvement in third-party vendor management, delivering a 45% improvement in contract compliance.
  • Designed and implemented cross-departmental workflows that increased operational efficiency by 33% while reducing bottlenecks.
  • Reduced operational overhead costs by transitioning key departments to cloud-based solutions, realizing a savings of $18 in 2024.
  • Established real-time KPI dashboards that helped leadership monitor performance and increase operational transparency across 8 departments.
  • Identified and eliminated redundant processes in the payroll system, achieving a saving of 72% manual work hours annually.

Affiliations

  • Certified Project Management Professional (PMP) and active in the Project Management Institute (PMI), attending operational management workshops.
  • Certified Business Process Improvement Professional (CBPIP) through the International Business Training Association (IBTA), specializing in continuous improvement.
  • Member of the Customer Experience Professionals Association (CXPA), working on reducing customer complaints through service delivery improvements.
  • Affiliation with the American Society for Quality (ASQ), focusing on process improvement and quality control methodologies in service operations.
  • Certified Service Performance Manager (SPM) through the Service Performance Management Institute (SPMI), focusing on delivery quality improvement.
  • Advisory committee member for operational strategy at standard, offering expertise on agile restructuring of departments.
  • Graduate of system's Operations Management Program, enhancing organizational efficiencies through case study-based learning.
  • Member of the Society of Human Resource Management (SHRM), contributing to the development and coaching of high-performing operational teams.
  • Attendance at operational risk management programs by the Risk Management Society (RIMS), with emphasis on operational risk prevention strategies.
  • Certified member of the Institute of Management Consultants (IMC USA), specializing in operational effectiveness and risk mitigation for large enterprises.

Certifications

  • ITIL Foundation Certification - 2023, initiative
  • Professional in Business Process Management (BPM) - Summit Group
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Advanced Business Process Optimization Certification - Ironclad Systems, 2019
  • Certified Customer Experience Professional (CCXP) - Summit Group
  • Contract Management Certification - National Contract Management Association (NCMA), 2018
  • Certified in Logistics, Transportation, and Distribution (CLTD) - Lakeside Partners 2016
  • ISO 9001: Quality Management Systems Certification - 2017, category
  • Lean Six Sigma Black Belt Certification - Beacon Labs
  • Operations Analytics Certification - Harbor & Co., 2018

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