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Skills

  • Electronic documentation system utilization
  • Sorting and labeling
  • Customer service
  • Billing coordination and cash flow improvement
  • Internal communication reporting
  • Effective meeting organization and minutes distribution
  • Strategic planning
  • Regulatory compliance
  • Team building
  • Program equipment

Work Experiences

  • Confirmed referrals.
  • Created comprehensive Excel tracking spreadsheets that led to a 63% reduction in data entry errors and improved patient information tracking.
  • Kept track of how much metric supplies were being used and contacted vendors to place new orders.
  • Coordinated office-wide professional development sessions, raising staff knowledge on vendor management, which contributed to a 77% increase in efficiency.
  • Assisted in training new employees on the electronic health record (EHR) system, reducing error rates during patient data entry by 20%.
  • Achieved results in 11 months.
  • Actively communicated with patients regarding billing inquiries, reducing overdue payments by 35% in 18 months.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Contributed to a successful audit outcome.
  • Achieved a 44% decrease in missed appointments in 2021.

Summaries

  • Achieved 30% fewer errors.
  • Accurate implementation of a payroll tracking system.
  • Knowledgeable in the use of common office equipment and category software.
  • Achieved 41% error-free data entry.
  • Capable Practice Office Associate with 13 years of standard office support experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of strategic planning and data analysis as well as strategic planning training.
  • Exceptional at drafting standard documents and keeping accurate organizational records.
  • Within Miscellaneous, senior Practice Office Associate and outstanding performer in strategic planning and client relations.
  • Adept in customer service and administration.

Accomplishments

  • Successfully coordinated a category certification audit, resulting in zero compliance issues.
  • Collaborated with team of 5 in the development of system.
  • Documented and resolved procedure which led to standard.
  • Optimized electronic health record (EHR) entries for 3 providers, resulting in a 73% reduction in entry errors.
  • Monitored patient queues and wait times, adjusting resources to ensure optimal flow, reducing wait times by 17 minutes per patient.
  • Collaborated with billing department to collect outdated payments, recovering $66,000 within 10 months.
  • Greeted and managed check-in process for over 6 patients daily, consistently maintaining patient satisfaction ratings above 20%.
  • Coordinated weekly staff meetings, improving team cohesion and increasing task completion on time by 55% percentage points.
  • Designed and implemented a streamlined patient registration workflow, enhancing daily patient throughput by 6.
  • Developed a filing system that improved the efficiency of retrieving patient documents by 36%.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • National Association of Healthcare Access Management (NAHAM)
  • National Health Care Anti-Fraud Association (NHCAA)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Project Management Institute
  • Lions Club
  • Association of Information Technology Professionals
  • Health Care Administrators Association (HCAA)
  • Professional Association of Health Care Office Management (PAHCOM)

Certifications

  • Certified Electronic Health Records Specialist (CEHRS) - Summit Group
  • Advanced Certified Medical Assistant (ACMA) – Brightline
  • Certified Clinical Medical Assistant (CCMA), Summit Group
  • Microsoft Office Specialist (MOS) Certification in Excel – Vantage
  • Medical Billing and Coding Specialist Certification - Beacon Labs
  • Certified Information Systems Auditor (CISA) - Beacon Labs
  • Certified Office Manager in Healthcare (COMH) – Ironclad Systems
  • Medical Terminology Certification - Lakeside Partners
  • CompTIA Security+
  • CompTIA A+ Technician

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