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Skills

  • Team management
  • Supervision
  • Interdepartmental coordination
  • Confidentiality and Discretion
  • Mail handling
  • Healthcare scheduling software proficiency
  • Project organization
  • Insurance claims processing
  • Electronic documentation system utilization
  • Billing coordination and cash flow improvement

Work Experiences

  • Confirmed referrals.
  • Decreased onboarding time from 8 days to 11 days.
  • Assisted with the preparation for ITIL audits, ensuring documentation completeness and contributing to a successful audit outcome.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Kept track of how much metric supplies were being used and contacted vendors to place new orders.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Recognized process issues and used budget management to effectively resolve them prior to escalation.
  • Created comprehensive Excel tracking spreadsheets.
  • Assisted in training new employees on the electronic health record (EHR) system, reducing error rates during patient data entry by 20%.
  • Achieved results over 18 months.

Summaries

  • Accomplished Practice Office Associate skilled in appointment scheduling, inventory management, and patient compliance, contributing to a 66% improvement in patient flow efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Achieved 21% increase in claims approvals.
  • Practice Office Associate is a multi-talented Practice Office Associate who is consistently rewarded for planning and operational improvements.
  • Meticulous Practice Office Associate capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Tableau.
  • Adept in customer service and administration.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Flexible Practice Office Associate with 7 years of experience in method office environments.

Accomplishments

  • Initiated a cross-departmental communication system which improved workflow coordination and reduced query resolution time by 30%.
  • Designed and implemented a streamlined patient registration workflow, enhancing daily patient throughput by 6.
  • Created customized patient forms in EHR system that improved data collection accuracy by 85%, resulting in fewer follow-up calls.
  • Assisted in the invoicing process, ensuring that billing was accurate for 13 of departments and reducing billing time by 65%.
  • Greeted and managed check-in process for over 6 patients daily, consistently maintaining patient satisfaction ratings above 20%.
  • Collaborated with team of 5 in the development of system.
  • Regularly updated office policies to align with changing healthcare regulations, reducing compliance gaps by 28% percentage points.
  • Managed patient, provider, and insurance communications, increased approval rates for prior authorizations by 41%.
  • Monitored and maintained practice inventory, reducing supply costs by 60% through more efficient ordering processes.
  • Collaborated with medical providers to coordinate personalized patient follow-up plans, increasing follow-up compliance by 17%.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • National Medical Association standard
  • National Organization for Human Services (NOHS)
  • American Hospital Association (AHA)
  • Health Care Administrators Association (HCAA)
  • Healthcare Administrators Association (HCAA)
  • Institute of Healthcare Executives and Suppliers (IHES)
  • National Association of Social Workers
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Medical Office Manager (CMOM) - Cedar Works
  • Patient Access Professional Certification (PAPC) – Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Medical Office Billing and Coding Specialist Certification – Northwind
  • Certified Electronic Health Records Specialist (CEHRS) - Summit Group
  • Certified Revenue Cycle Specialist (CRCS) Ironclad Systems
  • Google Certified Professional Cloud Architect

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