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Skills

  • Business operations
  • Cost reduction strategies
  • Team leadership and supervision
  • Customer service
  • Proficiency in Jira
  • Client relationship management
  • Light maintenance
  • Project organization
  • Organization
  • Capacity planning for peak seasons

Work Experiences

  • Collaborated with supply chain and purchasing departments.
  • Analyzed order trends and collaborated with procurement to optimize supply levels, avoiding inventory shortages and aligning with Seattle demand.
  • Accurately entered package information into the company's computer system using Salesforce.
  • Collaborated with cross-functional teams to implement a new inventory tracking system, reducing stock discrepancies by 21%.
  • Created and maintained order processing guidelines that ensured a consistent 82% fulfillment accuracy rate.
  • Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners.
  • Automated the order picking and packing process.
  • Collaborated with cross-functional teams.
  • Created a new employee onboarding program that reduced training time by 54% and improved productivity from day one.
  • Pre-assembled containers so that packing associates could choose them quickly.

Summaries

  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Reliable Fulfilment Officer with project management, process improvement, and cross-functional collaboration expertise.
  • Adept Fulfilment Officer.
  • With over 8 years of experience loading and unloading merchandise and operating warehouse equipment, I am a talented and focused individual.
  • Looking for an Order Filler position with a reputable company.
  • Accomplished Fulfilment Officer.
  • Adept Fulfilment Officer with a track record of implementing cost-reduction strategies that saved $16 yearly while maintaining operational excellence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Organizes contents, palletizes boxes, and loads trucks efficiently.
  • Fulfilment Officer with 15 years of successful vendor management and workflow optimization experience.

Accomplishments

  • Partnered with IT team to troubleshoot fulfillment processing glitches, reducing system downtime by 12 hours per week.
  • Provided comprehensive weekly fulfillment reports to senior leadership, detailing metrics such as pick error rate, delivery speed, and cost per dispatch.
  • Created real-time fulfillment dashboards to track KPIs, including cost-per-order and order-processing time, reducing reporting delay by 17%.
  • Spearheaded initiative to reorganize warehouse layout, reducing order picking time by 67% and improving team throughput.
  • Mapped end-to-end fulfillment workflows, identifying and eliminating bottlenecks, which increased order throughput by 69%.
  • Liaised with customer service and warehouse teams to streamline return processes, slashing average return handling time by 6 days.
  • Performed root cause analysis of inventory discrepancies, halving stock variance from 7% to 15% in framework.
  • Developed and implemented a staff certification program, improving fulfillment accuracy by 28% among certified members.
  • Trained team members in new fulfillment software HubSpot, reducing onboarding time by 64% and overall error rates by 17%.
  • Documented and resolved process which led to procedure.

Affiliations

  • Institute of Industrial and Systems Engineers (IISE) - Member
  • International Association of Logistics and Shipping (IALS) – Frequent Attendee
  • Council for International Business Development – Supply Chain Advisor, 2015
  • Institute for Management Development (IMD) – Supply Chain Management Training
  • Lions Club
  • National Association for Inventory Management (NAIM) – Member
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Warehouse Logistics Association (IWLA) - Associate Member
  • Supply Chain Transformation Forum (SCTF) – Panelist, 2018

Certifications

  • Certified Fulfillment Professional (CFP)
  • Warehouse Safety Training Certification
  • Forklift Safety and Operation Certification
  • Certified Purchasing Manager (CPM)
  • Certified Professional in Supply Management (CPSM)
  • Certified Public Accountant (CPA)
  • Certified Transportation Broker (CTB)
  • Supply Chain Risk Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • APICS Supply Chain Operations Reference Professional (SCOR-P)

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