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Skills

  • Confidential data handling
  • Fraud prevention and detection
  • Cross-departmental collaboration
  • Operational improvement
  • Customer service
  • Relationship development
  • Customer satisfaction optimization
  • MS Office
  • Credit risk analysis
  • Project organization

Work Experiences

  • Transported Power BI to 18 months customer locations.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Decreased unpaid balances by 68%.
  • Analyzed and predicted future trends in player credit behavior, helping forecast over $13 in incoming cash flow.
  • Approved credit requests of up to $14.
  • Coordinated with internal audit teams.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Awarded Top Performer for excellence in casino credit supervision, leading to a significant growth in career development.

Summaries

  • Achieved a 41% decrease in account processing time.
  • Conducted thorough reconciliation efforts.
  • Casino Credit Supervisor with 7 years of successful cross-functional collaboration and data analysis experience.
  • Adjusted player credit limits based on financial analysis.
  • Applied in-depth trend analysis to player credit behaviors.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Achieved this over 9 years.
  • Achieved 73% more streamlined credit account management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results within 6 months.

Accomplishments

  • Reduced bad debt accrual by $12 by strategically approving or denying credit applications based on thorough risk assessments.
  • Collaborated with marketing teams to offer custom credit incentives, resulting in a 25% rise in player spending.
  • Played a central role in the design and implementation of credit policies that yielded a 44% improvement in credit approval accuracy.
  • Facilitated 13 player credit reviews each month to support personalized gaming experiences while adhering to risk criteria.
  • Effectively balanced player accounts by leveraging deep expertise in credit application review and approval processes.
  • Strengthened relationships with VIP clients by offering them tailored credit solutions, improving overall customer satisfaction by 71%.
  • Worked closely with financial auditors during routine inspections to ensure 100% adherence to internal credit control policies.
  • Lowered casino's financial exposure by $7 through consistent review and adjustment of player credit limits.
  • Initiated player credit management protocols that resulted in a 70% decrease in high-risk credit applications.
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • Association of Risk Management Professionals (ARMP)
  • Women in Gaming & Hospitality (WiGH)
  • Society of Women Engineers
  • National Council of Credit and Debt Professionals (NCCDP)
  • Financial Services Credit Officers' Association (FSCOA)
  • International Debt Recovery Association (IDRA)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • Certified Fraud Examiner (CFE) - Meridian
  • Certified Gaming Compliance Professional (CGCP) - Beacon Labs - 2018
  • Certified Risk Professional (CRP) Lakeside Partners2016
  • Certified Credit Executive (CCE) - Northwind - 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Gaming and Resort Leadership Excellence Certification - Beacon Labs - 2018
  • International Gaming Institute Executive Development Program - Columbus - 2016
  • Casino & Resort Advanced Risk Management Diploma - Meridian - 2017

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