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Skills

  • Relationship development
  • Gaming regulatory compliance
  • Credit Line Underwriting
  • Fraud prevention and detection
  • Debt collection strategy
  • Bad debt recovery strategies
  • Standard equipment
  • Financial statement analysis
  • Customer Relationship Management (CRM)
  • Supervision

Work Experiences

  • Achieved a 82% decrease in delinquent accounts.
  • Conducted risk assessments.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Awarded Innovation Award for excellence in casino credit supervision.
  • Coordinated with internal audit teams to address discrepancies in credit documentation, which resulted in the identification of $17 in errors.
  • Boosted team morale and retention.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with the collections department to recover nearly $7 in defaulted casino credits, using tailored repayment plans.
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
  • Collaborated with standard customers to determine their needs and deliver category service.

Summaries

  • Contributed to a 78% audit success rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Casino Credit Supervisor and outstanding performer in risk assessment and stakeholder engagement.
  • Contributed to the financial accuracy of the casino.
  • Contributed to annual revenue growth of 39% %.
  • Casino Credit Supervisor known for reducing customer wait times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adjusted player credit limits based on financial analysis.
  • Approved credit sums over $16.
  • Casino Credit Supervisor is a multi-talented Casino Credit Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reduced bad debt accrual by $12 by strategically approving or denying credit applications based on thorough risk assessments.
  • Liaised with the IT department to refine credit tracking software, significantly lowering data entry errors by 39%.
  • Supervised a team of 12 credit analysts, consistently meeting department goals and reducing overdue accounts by 37%.
  • Directed the onboarding of new credit software, leading to increased efficiency and a processing time reduction of 85% for credit limit approvals.
  • Implemented a new player reward system that integrated credit limits, which led to a 21% increase in VIP enrollment.
  • Improved customer satisfaction by facilitating timely resolutions to credit disputes, increasing retention of high-value players.
  • Utilized advanced KYC processes to ensure compliance and mitigate high-risk credit approvals by 80%.
  • Resolved product issue through consumer testing.
  • Trained a team of 5 employees on credit policy compliance, increasing department accuracy by 33%.
  • Lowered casino's financial exposure by $7 through consistent review and adjustment of player credit limits.

Affiliations

  • Jaycees
  • National Association of Casino Credit Executives (NACCE)
  • Casino Credit Risk Managers Alliance (CCRMA)
  • Institute of Internal Auditors (IIA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Association for Certified Financial Crime Specialists (ACFCS)
  • National Association of Social Workers
  • International Association of Gaming Advisors (IAGA)
  • International Association of Administrative Professionals

Certifications

  • Gaming Industry Financial Standards (GIFS) Certification - Cedar Works - 2023
  • Certified Fraud Examiner (CFE) - Meridian
  • Certified Financial Analyst (CFA) - Meridian - 2017
  • Casino Credit & Collections Specialist (CCCS) Certification - Brightline - 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Anti-Money Laundering Specialist (CAMS) - Casino Focus - 2018
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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