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Skills

  • Inventory and restocking
  • Client relation management
  • Relationship building and retention
  • Accreditation coordination
  • Medical supplies budgeting
  • Operational data analysis
  • Healthcare Software Implementation
  • Wellness services
  • Patient care excellence initiatives
  • Drug inventory management

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Boosted clinic revenue by $10.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved 36% growth through targeted outreach.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Analyzed patient demographics.
  • Achieved recognition via Innovation Award for operational efficiency and clinical excellence after leading practice through a comprehensive quality improvement project.
  • Championed diversity, equity, and inclusion initiatives.
  • Achieved President's Club for patient care excellence.

Summaries

  • Staff development that results in high-performing teams has been recognized.
  • Achieved results over 18 months.
  • Achieved a 48% rise in new patient acquisition.
  • With more than 8 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results through targeted financial analysis.
  • Adaptable Physician Practice Specialist skilled in multi-disciplinary team collaboration, improving practice efficiency by reducing patient throughput bottlenecks and eliminating claim denials by 62%.
  • Coordinate patient admission and discharge.
  • Achieved a 50% drop in operational overhead costs.
  • Project management and process improvement experts.

Accomplishments

  • Resolved a scheduling system bottleneck which led to a 18% improvement in appointment availability and decreased patient no-show rates.
  • Launched a new physician onboarding process, reducing onboarding time by 50% and enhancing team integration.
  • Optimized patient referral process, reducing referral processing times by 54% while improving interdepartmental communication.
  • Developed and launched telehealth services, increasing patient accessibility and improving continuity of care by 44%.
  • Collaborated with team of 17 in the development of framework.
  • Achieved a 81% reduction in patient wait times by re-structuring clinic workflow and improving scheduling efficiency.
  • Reduced overtime hours by optimizing staffing procedures, saving the practice $4 per month while maintaining the same level of operational output.
  • Monitored and improved the accuracy of medical billing and claims processes, reducing claims errors by 31% in 2019.
  • Implemented patient feedback capture methods across multiple touch points, leading to a 17% improvement in service quality according to surveys.
  • Documented and resolved procedure which led to program.

Affiliations

  • American Health Information Management Association (AHIMA)
  • American Medical Billing Association (AMBA)
  • Society of General Internal Medicine (SGIM)
  • National Committee for Quality Assurance (NCQA)
  • Society of Hospital Medicine (SHM)
  • National Council for Quality Assurance (NCQA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • National Association of Healthcare Quality (NAHQ)
  • Physician-Patient Alliance for Health & Safety (PPAHS)

Certifications

  • Project Management Professional (PMP) from the Project Management Institute (PMI)
  • Certified Ambulatory Medical Coder (CAMC) from AMBA
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Healthcare Risk Management Certificate from Harbor & Co.
  • HIPAA Professional (HIPAAP) Certified from Northwind
  • CompTIA Network+
  • Certified Healthcare Financial Professional (CHFP) from HFMA
  • Certified in Electronic Health Records (CEHRS) from the National Healthcareer Association (NHA)
  • CompTIA A+ Technician

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