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Skills

  • Relationship development
  • Digital transformation project management
  • Docket management
  • Records management
  • Budgets
  • Initiative in workflow improvements
  • Process improvement
  • Document management systems (method)
  • Court processes
  • Case management software proficiency (Workday)

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Acted as the primary liaison between Boston court and local law enforcement agencies, ensuring the prompt execution of bench warrants and judgments.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Achieved mediation success in 2015.
  • Enhanced communication.
  • Achieved a 35% reduction in filing errors.
  • Eliminated a 16-year backlog.
  • Achieved results within one year.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Adept at streamlining case filing processes.
  • Court Specialist is a multi-talented Court Specialist who is consistently rewarded for planning and operational improvements.
  • Detail-oriented Court Clerk with over 15 years of clerical experience.
  • Exceptional at preparing dockets and issuing court orders.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Court Specialist with 8 years of successful team leadership and client relations experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with judicial staff.
  • Within Miscellaneous, senior Court Specialist and outstanding performer in risk assessment and performance reporting.
  • Consistently drove a 30% reduction in filing errors.

Accomplishments

  • Reviewed court documents for adherence to established guidelines, reducing document rejection rates by 85%.
  • Led implementation of COVID-19 safety protocols across court operations, achieving a case handling consistency of 34%, while ensuring all health guidelines were followed.
  • Coordinated with IT to streamline courtroom technology functions, improving video conferencing reliability by 78% during remote hearings.
  • Drafted and distributed court notices for scheduled hearings, ensuring 100% compliance with statutory notification timeframes.
  • Helped improve case flow management by implementing tracking software, reducing case misplacement incidents by 66%.
  • Resolved product issue through consumer testing.
  • Audited past court records for compliance with retention policies, reducing physical storage needs by 81% and improving digital accessibility.
  • Collaborated with external software vendors to resolve system issues, improving the uptime of the case management system by 24%.
  • Led the optimization of file management protocols, cutting case backlog by 79% within one year.
  • Organized and archived legal documents in the case management system, ensuring cases could be retrieved in under 8 minutes, aiding in timely legal proceedings.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • American Association of Law Libraries (AALL)
  • International Association for Court Administration (IACA)
  • Institute for Court Management (ICM)
  • Project Management Institute
  • Toastmasters
  • National Association of Legal Assistants (NALA)
  • International Association of Administrative Professionals
  • Certified Court Executive (CCE) through the National Center for State Courts

Certifications

  • Legal Document Specialist Certification – Ironclad Systems
  • Docket Management and Scheduling Systems Certification – Harbor & Co.
  • Certified Case Management Professional (CMP) – Summit Group
  • Professional Court Management Program Certification – metric
  • Court Hearing Specialist Certification – Raleigh
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Technical Courtroom Procedures Certificate – Northwind
  • Certified Legal Process Server (CLPS) – standard
  • CompTIA A+ Technician
  • ServSafe

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