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Skills

  • Internal auditing
  • Contract negotiation/review/drafting
  • Accounts payable/receivable
  • Pet charting information
  • Networking expertise
  • Product expertise
  • Time management skills
  • Hair maintenance expert
  • Customer service excellence
  • Standard waxing understanding

Work Experiences

  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments.
  • Assessed the client's needs and suggested treatments and strategies for achieving the desired result while preserving hair health.
  • Achieved 17% year-over-year revenue growth.
  • Kept track of customer preferences and services provided for future reference.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 11% customer satisfaction rate on over 2 customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Entered sales into the register to process payments.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Scheduled over 11 daily customer appointments in SAP.

Summaries

  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Beauty Manager with 10+ years of experience and a willingness to take on a new long-term position.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Professional with a passion for making people look and feel their best.
  • Knowledgable in a variety of design and testing methodologies.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Complex color services and unique cuts are a specialty of hers.
  • Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results.
  • Promoting awareness of the most recent hair and skincare trends.

Accomplishments

  • Collaborated with senior management to develop store KPIs, achieving those metrics with a 58% success rate over three years.
  • Led team training and development programs focused on conflict resolution, reducing customer service escalations by 11 instances per month.
  • Resolved customer complaints efficiently and professionally, improving overall NPS scores by 50% within several months.
  • Achieved metric to elevate service offerings and ensure compliance with industry best practices.
  • Documented and resolved system which led to program.
  • Reduced product shrinkage by 71% by introducing improved inventory security protocols and real-time tracking systems.
  • Negotiated exclusive promotional deals with Vantage partners, driving a 18% increase in seasonal sales.
  • Resolved product issue through consumer testing.
  • Hosted routine product knowledge sessions with brand representatives, leading to a 77% increase in average sale per customer.
  • Rolled out a digital appointment booking system that saved 10 hours in manual scheduling per week and improved overall customer servicing.

Affiliations

  • L’Oréal Brandstorm — Competition Finalist for Product Innovation 2023
  • Society of Women Engineers
  • Toastmasters
  • Fashion Group International (FGI) — Member of Beauty Division
  • Society of Human Resource Management
  • Society of Cosmetic Chemists (SCC) — Contributor in Product Formulation Research
  • International Spa Association (ISPA) — Award Winner in framework in 2023
  • Featured in RetailWire — Expert Views on Beauty Retail Innovations
  • American Association of Cosmetology Schools (AACS) — Attendee for Leadership Conference 2017
  • National Association of Social Workers

Certifications

  • Certified Lash Extension Specialist - system
  • Certified Makeup Specialist for Retail Sales - process
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Customer Relationship Management (CRM) in the Beauty Industry Certification - Adobe Creative Suite
  • Customer Service Excellence in Beauty Retail Certification - program
  • Color Theory Certification for Cosmetology Professionals - metric
  • Skincare Ingredient Toxins Certification - metric
  • Makeup Artistry Certification - framework

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