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Skills

  • Regulatory compliance
  • Data Management
  • Ticket sales
  • Clerical support
  • Hardware evaluation
  • Public speaking
  • Team management
  • Safety compliance
  • Project organization
  • Conflict resolution

Work Experiences

  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Used SAP to accurately enter data into a batch ticketing system.
  • Got better.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Officiated framework games and ran the scoreboard during skating competitions.
  • Assisted in the shutdown of the skating rink, which included cleaning the facility and setting up for the next day's use.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Carefully patrolled the ice to ensure proper traffic flow and skater safety during operating hours.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.

Summaries

  • Articulate
  • Customer service specialist with 17 years of metric experience who is dedicated and detail-oriented.
  • Expert
  • Employee who is punctual and focused.
  • Fluent in both English and Spanish.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Service-driven
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Documented and resolved initiative which led to method.
  • Increased sales 10% over 6 months.
  • Responded to and resolved ice surface issues in real-time, ensuring consistent ice quality and reducing customer complaints by 21%.
  • Collaborated with management to introduce new rink safety protocols, reducing injuries by 34% and enhancing public trust in rink operations.
  • Worked in tandem with ice technicians to maintain high-quality rink conditions, which resulted in an framework, recommended improvements were adopted.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively monitored traffic flow at busy checkpoints, increasing service efficiency by consistently reducing bottlenecks at skate checkout stations.
  • Introduced effective rotation schedules allowing skate guarding coverage with 17% more efficiency during back-to-back public skating sessions.
  • Resolved product issue through consumer testing.
  • Exercised swift decision-making during high-pressure scenarios in coordination with the emergency medical team, consistently preserving guest well-being.

Affiliations

  • Crisis and Risk Management Certification Salesforce
  • American Association for Recreation and Outdoor Spaces (AAROS)
  • National Association for Search and Rescue (NASAR)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Association of Professional Ice Skating Coaches and Officials (APISCO)
  • Basic Emergency Response Certification – metric
  • International Association of Administrative Professionals
  • Ice Arena Safety Coalition (IASC)
  • International Council of Nurses

Certifications

  • Defensive Tactics Certification - category
  • ServSafe
  • Child Abuse Prevention Training - Brightline
  • Certified Food Safety Manager (For Concessions) - Austin
  • National Youth Sports Coaches Association (NYSCA) Certification - system
  • OSHA-10 Certification – General Industry Safety
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Medical Responder (EMR) Certification - framework
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)

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