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Skills

  • Product testing
  • Program equipment
  • Data Management
  • Process implementation
  • Project management
  • User interface understanding
  • Staff development
  • Clerical support
  • Data entry
  • Process improvement

Work Experiences

  • Sought advice.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Measured yardage and looked for stray golf balls.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Recommendation
  • On-site training was provided by me.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Got better.
  • Managed

Summaries

  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Service-driven
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Versatile
  • Dependable

Accomplishments

  • Assisted in training new skate guards, reducing onboarding time by 59%, and improving guard skills in rink management.
  • Led safety briefings and guidelines sessions attended by over 11 skaters, improving overall rink safety awareness.
  • Collaborated with team of 17 in the development of system.
  • Assisted in ice resurfacing operations, contributing to 13 smooth sessions per week, ensuring optimal skating conditions.
  • Responded to and resolved ice surface issues in real-time, ensuring consistent ice quality and reducing customer complaints by 21%.
  • Monitored rink for risky behavior and took preventive actions that decreased accident rates by 72% over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed complex crowd scenarios during peak times, maintaining optimal rink occupancy while ensuring customer safety.
  • Resolved product issue through consumer testing.
  • Reduced skate rental inventory loss by 23% through accurate gear tracking and return process improvements.

Affiliations

  • Ice Rink Managers Association (IRMA)
  • Freemason
  • Society of Human Resource Management
  • Lions Club
  • Association for Ice Arena Directors (AIAD)
  • Stop Concussions Organization
  • National Recreation and Park Association (NRPA)
  • Professional Skaters Association (PSA)
  • Ice Skating Institute (ISI)
  • Local Sports and Ice Arena Association (LSIAA) Denver

Certifications

  • First Aid & CPR/AED Certification - Harbor & Co.
  • Child Abuse Prevention Training - Brightline
  • Incident Management Training (FEMA IS-200 or Equivalent) - program
  • Safe Skater Injury Prevention Certification - system
  • Conflict Resolution Certification - Lakeside Partners
  • Apple Certified Associate (ACA)
  • SafeSport Coaching and Athlete Safety Certification - system
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Rink Operator (CRO) - initiative

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