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Skills

  • Performance analytics in logistics
  • Team management
  • Continuous Improvement Mindset
  • Regulatory compliance
  • Procedure equipment
  • Data-driven decision making
  • Cargo shipment weighing
  • Leadership in operational settings
  • Customer satisfaction in high-pressure environments
  • Operational improvement

Work Experiences

  • Contributed to a 43% reduction in customer complaints.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Worked with shipping or freight companies to negotiate and arrange goods transportation.
  • Analyzed freight trends.
  • Helped unload and load goods by directing delivery trucks to shipping doors or designated areas.
  • Assisted with customs clearance documentation, reducing hold time by 23% through meticulous record-keeping and follow-ups.
  • Transported ServiceNow to 6 months customer locations.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Collaborated with sales and customer service teams to deliver custom freight solutions, helping retain 5% of high-value customers.

Summaries

  • Boosted overall team efficiency by 68%.
  • Earned Excellence Award recognition for exceptional performance.
  • Achieved $6 in savings.
  • Client-focused Freight Operations Clerk.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Analytical thinker who optimized freight routes, decreasing fuel costs by 54% annually.
  • Accomplished in negotiating shipping rates.

Accomplishments

  • Collaborated with freight carriers and vendors to reduce lead times for incoming shipments by 28%.
  • Tracked and resolved freight cost discrepancies, reducing accounting errors and saving $105,000 annually.
  • Coordinated with customs brokers to streamline import/export documentation, reducing processing time by 38%.
  • Collaborated with team of 3 in the development of metric.
  • Piloted a freight consolidation initiative, which cut overall freight costs by 25% and increased load efficiency.
  • Supported the transition to a digital freight document management system, achieving 51% faster document retrieval times.
  • Recommended improvements to freight policies and procedures, resulting in 66% fewer internal audits and compliance issues.
  • Negotiated carrier contracts, lowering transportation costs by 38% while improving service quality.
  • Negotiated long-term carrier service agreements, resulting in 66% lower rates and enhanced service coverage.
  • Collaborated with logistics partners for timely coordination, leading to a 51% reduction in freight transit times.

Affiliations

  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Freight Operations Certification Program through process
  • Certified Customs Specialist (CCS) through NCBFAA
  • National Industrial Transportation League (NITL) Affiliate
  • International Warehouse Logistics Association (IWLA)
  • Chartered Institute of Logistics and Transport (CILT)
  • World Freight Group (WFG) Membership
  • Jaycees
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • Certified Warehouse Logistics Professional (CWLP) - Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Cargo Handling Certification - standard
  • Advanced Transportation Management Certification - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customs Broker (CCB) - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Salesforce

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