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Skills

  • Organization
  • Insurance billing
  • Data-driven decision making
  • Clear, concise report writing
  • CRM and database system management
  • Relationship development
  • Process improvement
  • Security systems
  • RFI Scanners
  • Advanced data analytics

Work Experiences

  • Was in charge of all tasks delegated to me, including stakeholder engagement and workflow optimization.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Analyzed licensing applications.
  • Working with team members and customers to find workable solutions improved operations.
  • Collaborated with cross-functional teams.
  • Collaborated with internal legal teams to draft licensing agreements for SAP, ensuring adherence to both state and federal statutes.
  • Collaborated with cross-functional teams to execute training workshops on regulatory changes, improving stakeholder adherence to policy by 65%.
  • Analyzed user compliance histories.
  • Analyzed and resolved compliance discrepancies related to category licenses, maintaining an accuracy rate of 24%.
  • Addressed critical regulatory gaps during process.

Summaries

  • Expert at collaborating closely with inspectors to ensure thorough examinations.
  • Achieved results through process optimization and automation.
  • Asana and Tableau experts with exceptional interpersonal skills.
  • Achieved a 52% improvement in approval rates.
  • Achieved a 27% reduction in compliance deviations.
  • Achieved a 70% reduction in compliance violations.
  • Standard and procedure have a proven track record.
  • Licensing Program Analyst with cross-functional collaboration and stakeholder engagement abilities.
  • Adept at guiding stakeholders through complex policy updates.
  • Achieved a 78% decrease in delays.

Accomplishments

  • Reviewed compliance-related data entries, leading to a 81% accuracy improvement across 12 license types after system enhancements.
  • Resolved complex licensing cases by applying conflict resolution strategies, reducing backlog by 3 cases within 4 months.
  • Analyzed trends in previous year license renewals, leading to a 75% improvement in customer-centric practices for the new cycle.
  • Collaborated with legal teams to draft new regulatory compliance documents for Microsoft Excel, aligning all internal guidelines with updated legislation.
  • Updated and maintained the departmental licensing database, ensuring accurate record-keeping for 7 licenses with a 60% improvement in error resolution.
  • Developed and managed a complaint resolution process that improved feedback resolution timelines by 31%, enhancing stakeholder relations.
  • Developed and enforced a comprehensive compliance audit system for program licenses, ensuring a 34% adherence to state and federal regulations.
  • Championed the creation of a new licensing verification tool, reducing administrative review time by 7 hours weekly.
  • Audited 13 file records for compliance discrepancies, resulting in corrective actions that increased legal compliance by 20%.
  • Collaborated with compliance teams to develop risk management strategies for high-priority licenses, achieving a 34% decrease in non-compliance incidents.

Affiliations

  • Member, International Association for Contract and Commercial Management (IACCM) metric
  • Volunteer, Federal Regulatory and Compliance Symposium 2024
  • Attendee, Administrative Law and Licensing Symposium 2017
  • Certified Facilitator, Training Institute for Regulatory Affairs (TIRA) category
  • Member, Licensing Executives Society International (LESI) system
  • Attendee, Annual Forum on Statutory Licensing Updates 2024
  • Member, American Public Human Services Association (APHSA) Licensing Division 2024
  • Certification in Regulatory Affairs, Regulatory Affairs Professionals Society (RAPS) process
  • Affiliate, Public Sector Licensing Managers Association (PSLMA) initiative
  • Lead Participant, Government Licensing and Policy Forum 2024

Certifications

  • Professional in Systems Regulation Certificate - Cedar Works, 2017
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Fraud Examiner (CFE) - method, 2018
  • Certified Business Analysis Professional (CBAP)
  • Certified Policy Compliance Manager (CPCM) - 2020
  • Certified Administrative and Regulatory Specialist (CARS) - Summit Group, 2016
  • Certified Ethical Hacker (CEH) | EC-Council, 2018
  • CompTIA A+ Technician
  • Certified Legal and Regulatory Compliance Specialist (CLRCS) - Lakeside Partners, 2020

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