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Skills

  • Team building
  • Complaint resolution and oversight
  • Data entry
  • Project organization
  • License application review and approval
  • Legal document drafting and review
  • Problem resolution
  • Compliance risk assessments
  • CRM and database system management
  • Planning and coordination

Work Experiences

  • Visited several businesses to verify licenses and permits.
  • Achieved a 77% knowledge retention rate.
  • Assisted in the creation of process procedures.
  • Determined the integrity and validity of the information by comparing license information to program databases and questioning applicants.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Conducted comprehensive on-site inspections for 17 program across Seattle to ensure compliance with state and federal regulations.
  • Learned vendor management and risk assessment to help with office needs.
  • Conducted periodic updates to licensing databases.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Standard and procedure have a proven track record.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Licensing Program Analyst.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Licensing Program Analyst with 7 years of experience in process improvement who is customer-focused.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Accomplished Licensing Program Analyst with extensive cross-departmental collaboration experience. Increased regulatory compliance awareness among teams by 46% through engaging interdepartmental training.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • 57% of licenses met compliance standards within a designated timeframe.
  • Achieved operational efficiency.
  • Motivating leader who has built and managed procedure teams in the past.

Accomplishments

  • Reviewed and processed 5+ license renewals per week while maintaining a compliance accuracy rate of 31%.
  • Reviewed compliance-related data entries, leading to a 81% accuracy improvement across 12 license types after system enhancements.
  • Monitored license compliance guide updates, ensuring that 11% of all licensing procedures were current under state mandates by 2019.
  • Facilitated public workshops aimed at clarifying licensing procedures, contributing to a 41% reduction in incomplete applications.
  • Coordinated new compliance audits that identified areas for improvement across Asana licensing programs, resulting in a 44% increase in adherence to guidelines.
  • Collaborated with legal teams to draft new regulatory compliance documents for Microsoft Excel, aligning all internal guidelines with updated legislation.
  • Contributed to regulatory reform initiatives that streamlined the approval process for procedure applications, reducing processing times by 13 days.
  • Collaborated with compliance teams to develop risk management strategies for high-priority licenses, achieving a 34% decrease in non-compliance incidents.
  • Developed public notifications detailing licensing changes, ensuring timely dissemination of information and reducing confusion inquiries by 53%.
  • Created standardized report templates that improved data consistency and enhanced monitoring of license status across 5 regions.

Affiliations

  • Member, Legal and Regulatory Affairs Committee, Regulatory Affairs Network 2022
  • Member, National Association of Regulatory Utility Commissioners (NARUC) method
  • Contributor, Journal of Regulatory Affairs and Licensing Strategies 2017
  • Member, International Association for Contract and Commercial Management (IACCM) metric
  • Affiliate, Licensing and Intellectual Property Management Association 2021
  • Attendee, Administrative Law and Licensing Symposium 2017
  • Certified Licensing Compliance Professional, Licensing Executives Society (LESI) metric
  • Attendee, Annual Forum on Statutory Licensing Updates 2024
  • Participant, Cross-Agency Licensing Integration Working Group 2020
  • Affiliate, Public Sector Licensing Managers Association (PSLMA) initiative

Certifications

  • Certified Audit Professional (CAP) - 2020
  • Certified Internal Auditor (CIA) - 2023 - Cedar Works
  • Certified Compliance Auditor (CCA) - 2015
  • Certified Licensing Compliance Examiner (CLCE) - 2024
  • Certified Administrative and Regulatory Specialist (CARS) - Summit Group, 2016
  • Certified Ethical Hacker (CEH) | EC-Council, 2018
  • Certificate in Compliance Management - Northwind, 2016
  • ServSafe
  • Certified Risk and Information Systems Control (CRISC) - ISACA 2021
  • Certified Fraud Examiner (CFE) - method, 2018

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