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Skills

  • Pet adoption process compliance
  • Emergency communication skills
  • Conflict resolution between adoptive parties
  • Budgets
  • First Aid/CPR
  • Animal enrichment programming
  • Multitasking in high-pressure environments
  • Post-adoption owner education
  • Medical records management
  • Program equipment

Work Experiences

  • Contributed to a 5-star customer satisfaction rating.
  • Cages, kennels, play yards, and grooming areas were kept neat and clean by me.
  • Kept boarding areas clean and organized to promote animal welfare.
  • Achieved results over 6 months.
  • Closely monitored the behavior of newly introduced animals.
  • Achieved results within 2021.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Contributed to raising $4 in funds.
  • Coordinated with vets for timely treatment.
  • Coordinated transport of shelter animals to regional adoption events, achieving an adoption success rate of 16% at these events.

Summaries

  • When caring for multiple animals with varying temperaments, maintains order.
  • Dedicated to the welfare of animals.
  • Shelter Attendant with 18 years of successful risk assessment and performance reporting experience.
  • Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care.
  • Strong data analysis and quality assurance abilities, as well as client relations talent.
  • Anticipated monthly needs for food and medication supplies.
  • Shelter Attendant is a vivacious Shelter Attendant who is at ease with dogs of all breeds and sizes.
  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • Committed to the dogs' well-being and the owners' peace of mind.
  • Exceptionally well-organized and hardworking, with excellent communication and multitasking skills.

Accomplishments

  • Supervised a team of 3 staff and volunteers to optimize operations during high-volume intake periods, resulting in smoother transitions and better animal care outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the transition to method, improving record-keeping accuracy and reducing errors in animal tracking by 53%.
  • Produced engaging in-kennel materials that showcased animals’ individual stories and characteristics, boosting adoption interest by 32%.
  • Prepared shelter animals for routine veterinary visits by handling medical documentation and ensuring smooth communication between the shelter and veterinary staff.
  • Collaborated with a marketing team to rebrand the shelter, resulting in a 76% increase in overall public awareness and engagement online and in person.
  • Successfully obtained ITIL, bringing enhanced knowledge of animal care standards and best practices to the shelter team.
  • Introduced a new vaccination administration protocol, ensuring all animals were vaccinated within 6 days of intake, helping prevent the spread of illness.
  • Documented and resolved category which led to metric.
  • Successfully mentored 5 junior staff on animal handling techniques, reducing mishandling incidents by 40% and improving overall shelter safety.

Affiliations

  • Fear-Free Shelter Certification Program Graduate
  • Volunteers in Pet Rescue Programs Affiliation
  • Toastmasters
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Society of Women Engineers
  • Community Outreach and Animal Adoption Alliance Member
  • National Association of Social Workers
  • American Society for the Prevention of Cruelty to Animals (ASPCA) Professional Membership

Certifications

  • Emergency Animal Sheltering Training by ASPCA
  • Certified Animal Welfare Administrator (CAWA) by The Association for Animal Welfare Advancement
  • Vaccination Clinic Management Certification by Best Friends Animal Society
  • Animal Care and Management Certificate by Penn Foster
  • Apple Certified Associate (ACA)
  • Certified Veterinary Technician (CVT) by metric
  • Advanced Pet Care Certification by Animal Humane Society
  • Disease Prevention and Control in Animals Certification by Centers for Disease Control and Prevention (CDC)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect

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