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Skills

  • Team management
  • Detailed record keeping
  • Organization
  • Material shelving
  • Reading and teaching
  • Budgets
  • Hospitality and Guest Services
  • Damaged book removal
  • Vendor relationship management
  • MS Office

Work Experiences

  • Audited conference invoices post-event.
  • Applied de-escalation techniques.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Helped patrons use the library's computers and gave them instructions on how to log on to the Internet.
  • Boosted guest satisfaction scores by 19% compared to previous years.
  • Organized the circulation desk, which had a total of 17 books and periodicals to check out.
  • Coordinated room bookings and made last-minute changes, ensuring no double bookings or cancellations for over 7 events.
  • Achieved 54% positive post-event assessments.
  • Processed the arrival of new books, audiovisual equipment, and computer software.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Experienced Summer Conference Assistant with success in driving innovation and early adoption of emerging technologies and platforms.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Summer Conference Assistant.
  • Accomplished in coordinating transportation for small and large groups, ensuring punctual arrivals for over procedure attendees and adhering to logistical priorities.
  • Within Miscellaneous, senior Summer Conference Assistant and outstanding performer in cross-functional collaboration and process improvement.
  • Boosted satisfaction by 85% from prior years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adhered to logistical priorities.
  • Coordinated storage to ensure timely processing.
  • Creative problem-solver.

Accomplishments

  • Collaborated with IT to upgrade venue A/V systems, significantly reducing technical issues and improving attendee experience during key sessions.
  • Developed risk assessments for large-scale events, ensuring compliance with local regulations and preventing unnecessary disruptions.
  • Implemented an improved check-in procedure that reduced attendee wait times by 55% and improved guest satisfaction scores.
  • Collaborated with team of 4 in the development of initiative.
  • Served as primary point of contact for 17 external vendors, ensuring smooth delivery and setup of supplies during event preparation.
  • Worked closely with clients to customize event spaces according to attendee needs, receiving commendations for personalized service.
  • Introduced real-time tracking for transportation services during the event, reducing guest complaints regarding wait times by 81%.
  • Implemented centralized messaging platform for guest communication, improving response times by 81% and boosting attendee feedback scores.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Campus Event Coordinators Network
  • University Campus Activities Board – Events Coordinator
  • University Facilities and Programs Committee – Events Division
  • Project Management Institute
  • Student Event Leaders Association (SELA) – initiative
  • American Society of Safety Professionals
  • Event Service Professionals Association (ESPA)
  • Freemason
  • Jaycees
  • Certified Facilities Manager (CFM) Program Participant

Certifications

  • Basic Life Support (BLS) Certification – American Heart Association
  • ServSafe Manager Certification - National Restaurant Association
  • Certified in Exhibition Management (CEM) - procedure
  • Conflict Resolution and Mediation Skills Certification - standard
  • CompTIA Security+
  • Social Media Strategy Certification - Power BI
  • Leadership and Performance Coaching Certification - procedure
  • Time Management Certification - Lakeside Partners
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Apple Certified Associate (ACA)

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