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Skills

  • Communications
  • Audit error reduction
  • Error-free loan closing track record
  • Organization
  • Team building
  • Regulatory compliance
  • Decision-making under tight deadlines
  • Operational improvement
  • Proficient in 10-key
  • Attention to detail in regulatory adherence

Work Experiences

  • Developed new loan prospects by making weekly cold calls to 9 people.
  • Achieved a 64% improvement in post-closing review scores.
  • Transported Microsoft Excel to 6 months customer locations.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Achieved 36% success rate.

Summaries

  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Collaborated with underwriters.
  • Achieved faster funding.
  • Agile Senior Mortgage Closer able to adapt swiftly to changes in regulatory guidelines, ensuring closings are completed in accordance with state and federal requirements.
  • Collaborative Senior Mortgage Closer with a knack for working closely with title companies, underwriters, and real estate agents to streamline processes and consistently meet monthly closing quotas.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Consistently cut post-closing errors by 53%.
  • Senior Mortgage Closer with 8 years of successful performance reporting and project management experience.
  • Agile Senior Mortgage Closer.

Accomplishments

  • Eased bottlenecks in closings by negotiating directly with third-party vendors and service providers, improving process flow by 41%.
  • Reduced post-closing follow-up issues by 24% by improving internal verification systems and ensuring document accuracy.
  • Collaborated effectively with escrow officers to close 15 loans per month, maintaining an 61% escrow discrepancy resolution rate.
  • Proactively identified and resolved title and document discrepancies, reducing delays by an average of 13 days per closing.
  • Reconciled final loan documents for process and ensured immediate disbursement of funds within 6 months after closing.
  • Collaborated with title and escrow teams to resolve complex title issues ahead of closing, successfully clearing 27% of flagged files in one year.
  • Supported a portfolio of domestic and foreign loans totaling $8, ensuring regulatory compliance and adherence to closing instructions.
  • Reviewed HUD-1 and ALTA settlement statements, eliminating errors and consistently achieving closing deadlines for over 11 mortgages.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated on-time funding for over 5 loans per month, with an accuracy rate of 80% across all documentation.

Affiliations

  • Consumer Credit Management Associations (CCMA)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Regulatory Compliance Association (RCA)
  • IRRRL Specialist Certification
  • Society of Human Resource Management (SHRM) - Leadership Skills in Financial and Mortgage Services
  • Loan Processing USA Certification (LPC)
  • American Medical Informatics Association
  • American Financial Services Association (AFSA)
  • National Association of Professional Mortgage Women (NAPMW)

Certifications

  • Real Estate Salesperson License – Colorado, 2023
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Accredited Mortgage Professional (AMP) – Vantage
  • Compliance and Regulatory Training – Summit Group, 2022
  • SHRM Certified Professional (SHRM-CP)
  • Mortgage Loan Underwriting Certification – 2023, Ironclad Systems
  • Title Insurance Producer License – Texas, 2024
  • Certified Public Accountant
  • Certified Fraud Examiner (CFE) metric

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