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Skills

  • Audit Process Redesign
  • Cost-reduction initiatives
  • KPI Dashboard Design
  • Lean manufacturing
  • Risk management
  • Customer complaint management
  • Defect reduction strategies
  • Relationship development
  • Change Management
  • Employee performance improvement

Work Experiences

  • Assessed global supply chain quality processes and developed solutions that brought defect rates down by 72%, increasing supply reliability.
  • Achieved a 59% reduction in after-sales service requests.
  • Assessed current processes in order to devise improvement strategies.
  • Acted as the lead advisor on procedure.
  • Achieved a 38% increase in customer satisfaction scores.
  • Developed metric metrics derived from raw company data to track improvements in organizational efficiency.
  • Advised 17 clients on quality system alignment.
  • Achieved 80% faster execution.
  • Accelerated overall production by three years.
  • Achieved a 52% reduction.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Analytical and data-driven Quality Management Consultant, adept in reviewing and resolving customer complaints, delivering a 28% reduction in recurring issues.
  • With an adaptable approach, he takes steps into new areas.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved up to 39% improvement.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • Achieved dramatic improvements in defect rates.
  • Dedicated to improving cost, process, and resource efficiency.
  • Achieved 44% efficiency gains.
  • With 13 years of experience in Miscellaneous, I'm an experienced project manager and problem solver.

Accomplishments

  • Spearheaded training sessions in statistical process control, contributing to 56% error reduction across 3 production units.
  • Streamlined operations by refining quality control procedures, reducing process waste by 21% and saving $7 annually.
  • Performed internal gap analysis for adherence to ISO metric resulting in Cedar Works passing certification ahead of expectations.
  • Established an efficient real-time process monitoring system, resulting in a 25% reduction in total processing time across 15 production lines.
  • Established continuous improvement initiatives which led to a 80% increase in first-time quality approvals by regulatory authorities.
  • Led cross-functional improvement initiatives reducing lead time for quality inspections from 7 hours to 6 hours.
  • Resolved product issue through consumer testing.
  • Optimized operational processes using Lean Six Sigma methodologies, contributing to a 16% reduction in quality-related downtimes.
  • Identified and rectified 5 anomalies in the production line using real-time data, saving Harbor & Co. $4 in potential returns.
  • Led root cause analysis on product failures, identifying and implementing corrective actions that decreased returns by 35%.

Affiliations

  • Member, Lean Enterprise Institute (LEI) 2021
  • Panelist for the Risk Management and Quality Assurance Summit Columbus
  • Member, Equipment and Reliability Managers Association 2024
  • Society of Manufacturing Engineers (SME) - Member in Good Standing 2018
  • Co-chair for Phoenix Quality Excellence Forum 2015
  • Society of Human Resource Management
  • Charter Member, Quality Process Designers Group 2016
  • American Society of Safety Professionals
  • High Honor Recipient of method School of Industrial Engineering Alumni Award 2018
  • Society of Women Engineers

Certifications

  • Advanced Product Quality Planning (APQP) Certification 2016 - Beacon Labs
  • ISO 27001 Lead Implementer Certification - 2015 | category
  • CompTIA Network+
  • Design of Experiments (DOE) Certification - 2020 | method
  • Failure Mode and Effects Analysis (FMEA) Certification - 2017 | Vantage
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)

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