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Skills

  • Employee timesheet processing
  • Business correspondence
  • Credit and collections
  • Database administration
  • Sorting and labeling
  • Executive presentations
  • Paperwork drafting
  • Office administration
  • Report development
  • Program files maintenance

Work Experiences

  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Improved customer service ratings by 17% by training 8 new employees on proper phone handling techniques.
  • Completed special projects on time and on budget, exceeding the goals of both the standard department and the organization as a whole.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Effectively interacted with Interim Administrative Assistant and Interim Administrative Assistant, took detailed notes, and distributed minutes to all attendees in two years meetings.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Interim Administrative Assistant is an attentive and personable administrative support professional with 12 years of experience in fast-paced office environments.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Extensive data collection and extraction experience.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 18-person team.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 4 years of service.
  • Asana expert with exceptional cross-functional collaboration and typing abilities.
  • Vendor management and strategic planning are examples of areas of expertise.

Accomplishments

  • Provided ongoing support to logistics by tracking project deliverables, meeting deadlines, and facilitating cross-departmental communication.
  • Created and implemented a tracking system for vendor contracts, resulting in 2-day faster reordering process and a reduction of 65% in delays.
  • Received, sorted, and distributed more than 17 pieces of mail per day, ensuring accurate delivery of time-sensitive materials.
  • Oversaw the scheduling and coordination of meetings and appointments for senior management across 10 departments, improving overall efficiency by 77%.
  • Assumed responsibility of invoice processing in a high-volume environment, reducing payment errors by 32% and speeding up vendor payment cycles by 8 days.
  • Reduced administrative errors by 48% through the implementation of a new document management and retrieval system using Microsoft Excel.
  • Implemented efficiency improvements in office scheduling, ensuring that 12% of meetings were coordinated without conflicts or delays.
  • Trained staff on the use of new administrative software, resulting in a 51% improvement in system proficiency and data accuracy.
  • Restructured filing systems for logistics, leading to a 28% improvement in file retrieval times and overall office efficiency.
  • Resolved product issue through consumer testing.

Affiliations

  • American Medical Informatics Association
  • Emergency Management Association for those involved in risk or compliance management
  • International Association of Administrative Professionals (IAAP)
  • National Notary Association (NNA) Certifications relevant to document handling and confidentiality
  • Society of Human Resource Management
  • Project Management Institute
  • Certified Administrative Professional (CAP) through IAAP
  • National Association of Legal Secretaries (NALS) for those in legal support roles
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • Certificate in Effective Business Writing and Communication - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Professional Secretary (CPS)
  • Advanced Certified ScrumMaster (A-CSM)
  • Data Privacy and Management Certification - Meridian
  • Fundamentals of Safety and Office Ergonomics - Meridian 2021
  • Cybersecurity Awareness Certificate – 2020, method
  • Traveler’s Expense Reduction Expertise (TERE) - Meridian
  • Certified Business Analysis Professional (CBAP)

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