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Skills

  • Supervision
  • Operational improvement
  • Revenue generation
  • Closing procedure implementation
  • Inventory management systems
  • Marketing understanding
  • Cross-Department Communication
  • Product promotions
  • Communications
  • First Aid/CPR

Work Experiences

  • Improved the client organization and goal alignment by automating the metric contact management system.
  • Communicated with management daily to report on closing procedures and offer recommendations for improving night operations.
  • Implemented effective sales techniques and increased product sales to over $6 in two years.
  • Accomplished this in 2019.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 6 sales in 6 months.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Achieved a 73% decrease in errors.
  • Achieved $11 savings.
  • Acquired 15 new customers, resulting in 11% revenue for the team.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved Innovation Award for operational accuracy.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Night Closer and outstanding performer in risk assessment and client relations.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and stakeholder engagement and strategic planning.
  • Night Closer is a multi-talented Night Closer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Monitored company assets during off-peak hours, contributing to a loss prevention improvement of 49% over three years.
  • Adhered to and enforced all store closing safety protocols, contributing to a perfect record of zero incidents during 13 night shifts.
  • Successfully closed store operations with zero variances in cash drawers for 16 consecutive months.
  • Recognized for maintaining exemplary accuracy in handling and reconciling end-of-day financial reports for sales of over $9 per night.
  • Resolved product issue through consumer testing.
  • Documented and resolved framework, leading to improved closing procedures and a smoother shift handoff for morning staff.
  • Effectively communicated with overnight logistics teams to coordinate on-time product deliveries, boosting shelf availability by 40% for following day’s sales.
  • Managed lock-up and end-of-day security processes for the store, ensuring all access points and equipment were secured in accordance with company policies.
  • Assisted in training new night closers on end-of-day procedures, reducing onboarding time by 60% for new hires.
  • Enhanced store security procedures by implementing additional security protocols, leading to a 28% reduction in night shift incidents.

Affiliations

  • Retail Industry Safety and Compliance Council
  • National Organization for Workforce Management
  • American Society for Quality (ASQ)
  • Association for Supply Chain Management (ASCM)
  • Association for Operations Management Professionals
  • Jaycees
  • Workplace Safety and Prevention Association
  • Institute of Supply Management (ISM)
  • Society for Resource Management (SRM)
  • Project Management Institute

Certifications

  • Occupational Health and Safety Specialist Certification - framework
  • Google Certified Professional Cloud Architect
  • First Aid, CPR, AED Certification – American Red Cross
  • Incident Reporting and Investigation Certification - metric
  • Certified Public Accountant
  • Advanced Threat Assessment Certificate - framework
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Protection Professional (CPP) - ASIS International
  • CompTIA Security+

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