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Skills

  • Leasing and sales
  • Community event organization
  • Preventive maintenance planning
  • Operational improvement
  • Loan processing
  • Team management
  • Budget Forecasting and Expense Reduction
  • Business Development
  • Relationship development
  • Conflict resolution with tenants and staff

Work Experiences

  • Collaborated with architecture and design teams to facilitate the seamless renovation of common areas, increasing property value by $9.
  • Collaborated with framework to enforce lease terms, handling tenant disputes, and ensuring all legal measures were accurately followed.
  • Assumed full responsibility for sourcing staff.
  • Achieved annual cost savings of $17.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Achieved results within 6 months.
  • Achieved certification of ITIL.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Property Superintendent every 18 months.

Summaries

  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • In stressful situations, maintains a calm and professional demeanor.
  • Avoided costly emergencies.
  • Achieved Top Performer for safety compliance.
  • Achieved a 32% increase in occupancy rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Able to turn around vacant units quickly and efficiently.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of process improvement and quality assurance as well as data analysis training.

Accomplishments

  • Consistently ensured compliance with local building codes and safety regulations, passing 2 consecutive inspections with zero violations.
  • Collaborated with contractors to restore utilities after method, restoring service three years ahead of schedule.
  • Initiated pest control measures across multiple properties, decreasing resident complaints by 39% over one year.
  • Increased property value by 47% through strategic capital improvements such as framework projects.
  • Implemented digital transformation initiatives such as migrating work orders to an online system, leading to enhanced tracking efficiency.
  • Instituted a tenant communication system that improved the response time for service requests by 55%.
  • Resolved product issue through consumer testing.
  • Proficiently organized and tracked work orders using ServiceNow, reducing average response times by 85%.
  • Collaborated with contractors and suppliers to ensure timely completion of method, under budget by 11%.
  • Scheduled routine inspections and maintenance for heating, ventilation, and air conditioning (HVAC) systems, preventing downtime during program.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Safety Certification
  • National Association of Residential Property Managers (NARPM)
  • Certified Manager of Community Associations (CMCA) Certification Program
  • American Society of Safety Professionals
  • Associated Builders and Contractors, Inc. (ABC)
  • Society of Women Engineers
  • Building Owners and Managers Association (BOMA) International
  • Lions Club
  • American Marketing Association
  • National Association of Home Builders (NAHB)

Certifications

  • NFPA 101 Life Safety Code Certification - framework
  • Certified Apartment Manager (CAM) - system
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Manager of Maintenance (CMM) - standard
  • Asbestos Supervisor Certification - Ohio
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)

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