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Skills

  • Communications
  • Customer empathy and conflict resolution
  • Compliance with carrier guidelines
  • Claim processing time reduction
  • Regulatory compliance
  • Process improvement
  • Catastrophic Event Claims Management
  • Commercial property claims expertise
  • File review and audit preparation
  • Customer satisfaction improvement

Work Experiences

  • Examined claim forms and other records to determine insurance coverage.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accurately assessed water and mold damage in residential properties, maintaining a 23% satisfaction rate among policyholders.
  • Completed property inspections using Adobe Creative Suite tools.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.
  • Completed assessments within three years.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved a 65% boost in administrative accuracy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Achieved Outstanding Service Award for superior claim resolution rates.
  • Collaborative Property Adjuster, working closely with contractors and engineers, handling structural claims for both residential and commercial properties, delivering expert damage assessments and saving an approximate $5 in repair budgets.
  • Oversee 6 cases per month with care.
  • Within Insurance, senior Independent Property Adjuster and outstanding performer in vendor management and quality assurance.
  • Bringing a proven track record of success in Independent Property Adjuster roles throughout a progressive insurance industry career.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Independent Property Adjuster is a multi-talented Independent Property Adjuster who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Earned top performance recognition in 2019 after successfully closing 76% of high-complexity claims within the past year.
  • Managed high-volume property claims following standard, clearing backlog by 51% and accelerating the resolution process.
  • Led natural disaster claim assessments for initiative, reducing claims processing time by 21%, while maintaining high customer satisfaction.
  • Collaborated with structural engineers and contractors to ensure correct damage assessment and remediation recommendations for 6% of claims.
  • Reduced average claims resolution time by 80% through efficient documentation and prioritization of high-impact cases.
  • Provided subject-matter expertise in subrogation efforts, recovering $9 through detailed analysis and coordination with legal teams.
  • Reduced costly claim escalations by effective communication with policyholders, resolving 85% disputes at the initial stage.
  • Identified cost-saving opportunities in repair estimates, resulting in 71% reduction in claim payouts while ensuring customer satisfaction.
  • Investigated and resolved complex property claims, reducing processing time by 47% and increasing customer satisfaction scores.
  • Responded to property damage claims related to natural disasters, resulting in 81% faster resolution rates compared to previous quarters.

Affiliations

  • Rotary International
  • Society of Women Engineers
  • National Association of Mutual Insurance Companies (NAMIC)
  • Insurance Professionals of Seattle (Adjusters Division)
  • Property Loss Research Bureau (PLRB)
  • International Risk Management Institute (IRMI)
  • International Association of Claims Professionals (IACP)
  • Association for Computing Machinery
  • State Insurance Adjuster Licensing Boards
  • National Association of Social Workers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Associate in Risk Management (ARM)
  • All-Lines Adjuster License North Carolina
  • First Aid/CPR Certified
  • Associate in Claims (AIC)
  • Certified in Good Faith Claims Handling Practices Ironclad Systems
  • State Adjuster License Arizona, 2019
  • Flood Insurance Adjuster Certification (FEMA)
  • Certified Insurance Appraiser (CIA)
  • Xactimate Level 3 Certification

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