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Skills

  • Policyholder communication and support
  • Project organization
  • Organization
  • Multitasking across multiple insurance carriers
  • Administrative error reduction
  • File review and audit preparation
  • Commercial property claims expertise
  • Large-value claims settlement strategies
  • MS Office
  • Cost mitigation in property claims

Work Experiences

  • Collaborated with third-party vendors.
  • Completed continuing education in OSHA, ensuring up-to-date knowledge in property claims and emerging industry best practices.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Closed 5 high-value claims.
  • Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
  • Completed property inspections using Adobe Creative Suite tools.
  • Looked for industry trends on social media and through online sources.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Addressed complex claims efficiently.

Summaries

  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Achieved this through rapid response and transparent communication.
  • Achieved 16% reduction in administrative errors.
  • Costs were consistently reduced while profits were increased.
  • Independent Property Adjuster with 13 years of successful client relations and team leadership experience.
  • Accomplished Adjuster with extensive experience servicing properties affected by hurricanes in Austin, responsible for coordinating emergency repairs and recovering over $10 in subrogation efforts.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in risk assessment and data analysis backed up by Insurance training.
  • Clear understanding of budget management and team leadership as well as performance reporting training.

Accomplishments

  • Recovered over $8 in subrogation within two years, collaborating closely with insureds, contractors, and legal teams to ensure optimal results.
  • Analyzed historical claim data to identify trends, leading to improved damage assessment processes and a 31% increase in accuracy.
  • Collaborated with team of 14 in the development of method.
  • Reduced average claims resolution time by 80% through efficient documentation and prioritization of high-impact cases.
  • Worked closely with disaster response teams, processing high volumes of claims in post-catastrophe scenarios, reducing turnaround time by 30%.
  • Identified cost-saving opportunities in repair estimates, resulting in 71% reduction in claim payouts while ensuring customer satisfaction.
  • Managed high-volume property claims following standard, clearing backlog by 51% and accelerating the resolution process.
  • Specialized in investigating and processing water, fire, mold, and smoke damage claims, reducing legal disputes by 19%.
  • Provided expert witness support in litigation, resulting in favorable judgments worth over $2 in major property disputes.
  • Maintained an average claim cycle time of under three years, contributing to significantly improved customer retention rates.

Affiliations

  • Rotary International
  • Lions Club
  • Association of Property and Casualty Claims Professionals (APCCP)
  • International Organization for Standardization (ISO) Training/Certification
  • Society of Women Engineers
  • Project Management Institute
  • Association for Computing Machinery
  • National Association of Catastrophe Adjusters (NACA)
  • National Flood Insurance Program (NFIP) Authorization
  • Certified Property Casualty Underwriter (CPCU) Society

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Insurance Appraiser (CIA)
  • Flood Insurance Adjuster Certification (FEMA)
  • Google Certified Professional Cloud Architect
  • Adjuster Pre-Licensing Course & Exam Ohio
  • Certified in Good Faith Claims Handling Practices Ironclad Systems
  • Certified Fraud Examiner (CFE)
  • Estimating with Xactimate and Symbility Certified

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