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Skills

  • Client-centered counseling methodologies
  • Admitting processes
  • Process equipment
  • Adolescent Counseling
  • Quality of life guidelines
  • Supervision
  • Group therapy facilitation
  • Operational improvement
  • Ethical Decision Making
  • Client advocacy

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Advocated for client access to housing.
  • Achieved funding over the last 9 years.
  • Assisted clients with navigating insurance systems, resulting in cost recovery for over $2 in medical expenses annually.
  • Applied Motivational Interviewing (MI).
  • Achieved a 68% reduction in service gaps.
  • Advocated for systems-level reforms within Ironclad Systems, leading to a 56% improvement in care coordination across clinical departments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advocated for systems-level reforms within Lakeside Partners.
  • Achieved resolution without further intervention required.

Summaries

  • Achieved a 85% increase in overall client satisfaction.
  • Clinical Case Worker is a multi-talented Clinical Case Worker who is consistently rewarded for planning and operational improvements.
  • Adaptable Clinical Case Worker.
  • Achieved 57% long-term recovery successes for opioid-dependent clients.
  • Coached 4 clinical interns.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Committed Clinical Case Worker having successfully facilitated 17 cognitive behavioral therapy (CBT) sessions, driving symptom improvement in 19% of participants.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at utilizing trauma-informed care techniques, consistently driving a 31% improvement in client retention and long-term wellness outcomes.
  • Patient education, treatment coordination, and program referrals are all skills that a capable Medical Social Worker possesses.

Accomplishments

  • Provided in-depth counseling services for individuals facing homelessness, reducing recidivism by 82% among at-risk populations within Raleigh.
  • Coordinated follow-up care for clients discharged from services, resulting in 23% fewer readmissions within 4 months.
  • Developed and facilitated mental health workshops for community organizations, increasing awareness and participation by 44%.
  • Developed comprehensive intake assessments that streamlined data collection and improved client placement accuracy by 52%.
  • Documented and resolved category which led to metric.
  • Successfully advocated for client access to mental health services during community outreach events, increasing referrals by 49% in 2016.
  • Collaborated with a multidisciplinary team to provide holistic care for survivors of domestic violence, achieving a 37% client stabilization rate.
  • Used motivational interviewing techniques to improve client commitment to treatment programs, leading to 85% higher outcomes in goal completion.
  • Trained 4 team members on ethical decision-making and mental health interventions, improving case resolution efficiency by 39%.
  • Coordinated community service events that allowed individuals in recovery to reintegrate, leading to employment placements for 15% of participants.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Cognitive Behavioral Therapy
  • National Council on Rehabilitation Education (NCRE)
  • National Association of Forensic Counselors (NAFC)
  • Society for Social Work and Research (SSWR)
  • National Organization for Human Services (NOHS)
  • American Counseling Association (ACA)
  • National Association of Social Workers
  • American Orthopsychiatric Association
  • International Federation of Psychiatric Epidemiology (IFPE)

Certifications

  • Certified Family Life Educator (CFLE)
  • Certified Youth Trauma Specialist (CYTS)
  • Salesforce
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Family Therapy/Family Counseling Certification
  • Cultural Competency Training for Mental Health Practitioners
  • Cisco Certified Internetwork Expert (CCIE)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification

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