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Skills

  • Sales and marketing
  • Business Planning
  • Cost reduction strategies
  • Customer feedback systems
  • Customer service
  • Fixed Operations Management
  • Risk management
  • Data analytics for operations
  • MS Office
  • Business analysis

Work Experiences

  • Achieved Innovation Award award.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Taught Fixed Operations Managers and Fixed Operations Managers effective customer service techniques, resulting in a 9% increase in client satisfaction.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Created system and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Bringing 11 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Within Miscellaneous, senior Fixed Operations Manager and outstanding performer in data analysis and workflow optimization.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Develop strategic business partnerships and relationships.
  • Costs were consistently reduced while profits were increased.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Forward-thinking manager with 6 years of manufacturing project management experience.
  • Proactive Fixed Operations Manager uses determination and attention to detail to produce high-quality project management work.

Accomplishments

  • Led the redesign of parts inventory storage system, lowering part retrieval times by 54% and increasing technician utilization rates.
  • Established cross-functional project teams responsible for cutting labor costs by 78% while increasing productivity.
  • Developed a comprehensive service workflow optimization strategy improving service delivery efficiency by 56% within 17 months.
  • Utilized data-driven forecasting models to predict future service demand, increasing revenue by $9 over 10 fiscal years.
  • Leveraged data analysis to refine parts sourcing and reduce overall costs by $14 annually while improving procurement cycles.
  • Collaborated with team of 3 in the development of metric.
  • Rolled out operational process enhancements that reduced overhead costs by $13 annually while maintaining employee retention levels.
  • Directed a facility upgrade project from inception to completion, increasing the department’s service capacity by 16 additional service bays.
  • Resolved product issue through consumer testing.
  • Reduced excess inventory by 78% through the implementation of advanced rotational stock forecasting methods.

Affiliations

  • National Association of Social Workers
  • Operations Management Association (OMA)
  • Association for Supply Chain Management (APICS)
  • Association for Supply Chain Management (ASCM)
  • Maintenance and Reliability Professional Certification (CMRP)
  • Association for Equipment Management Professionals (AEMP)
  • Automotive Service Excellence (ASE) Certification Board
  • Fixed Operations Excellence Group (FOEG)
  • National Operations Managers Consortium Denver
  • Freemason

Certifications

  • Vendor Contracting Negotiation Accreditation through standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Supply Chain Management Professional (SCMP) Designation
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Vehicle Manager Technician Productivity Certification - Cedar Works
  • Master Technician Certification framework - Manufacturer Training Academy
  • CompTIA A+ Technician

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