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Skills

  • Team management
  • Operating room turnover reduction strategies
  • Onboarding and training facilitation
  • Customer service
  • Healthcare performance improvement projects
  • Infection control protocols
  • Appointment scheduling
  • Patient comprehension enhancement
  • Empathy and active listening skills
  • Payment collection

Work Experiences

  • Achieved a 65% cost reduction in supply chain management.
  • Balanced workload to reduce staff burnout.
  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Achieved a 26% improvement in pre-operative preparedness.
  • Explained treatment plans and payment options.
  • Adjusted care plans based on unique medical histories.
  • Oversaw the delivery of process project by initiative team, which resulted in program.
  • Collaborated with insurance companies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a seamless transition.

Summaries

  • Achieved superior patient outcomes.
  • Collaborated with surgeons, anesthesiologists, and nursing staff.
  • Clear understanding of budget management and workflow optimization as well as data analysis training.
  • Boosted overall understanding by method.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Accomplished in facilitating pre-authorization approvals with insurance companies, saving patients an average of $10 on surgical costs.
  • Coordinated care between patients, vendors, and medical staff.
  • Achieved a initiative improvement in surgical outcomes.
  • Operating Room Client Care Coordinator with 4 years of successful client relations and quality assurance experience.
  • Consistent track record of reducing post-surgery complication rates through detailed patient education programs and care coordination initiatives.

Accomplishments

  • Successfully coordinated care for 8 high-priority emergency transfers, ensuring appropriate and timely OR allocation, resulting in 67% reduction in patient wait times.
  • Resolved intra-team conflicts by leading mediation sessions between surgeons and nursing staff, contributing to a 24% improvement in overall team collaboration.
  • Led healthcare performance improvement projects focused on optimizing team communications, resulting in method for patient care standards.
  • Conducted 6 hours of in-service training for clinical staff, leading to the improved use of ServiceNow and increased case accuracy rates by 57%.
  • Authored a procedural guide adopted by 2 OR teams, which reduced errors in pre-op processes by 61%.
  • Identified and addressed inefficiencies in post-op reporting procedures, resulting in a 54% reduction in delayed patient discharges.
  • Negotiated purchase of essential medical devices, reducing procurement costs by $14 through strategic vendor management and relationships.
  • Influenced hospital leadership to invest in SAP, resulting in smoother anesthesia billing for surgical cases and improved financial forecasting.
  • Developed an emergency callback protocol that reduced response time for urgent surgeries by 3 minutes, improving critical care delivery.
  • Acted as the primary liaison between 12 departments, improving coordination and ensuring smooth patient transitions across perioperative processes.

Affiliations

  • Certified Ambulatory Surgery Centers Association (CASCA)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Association of Perioperative Registered Nurses (AORN)
  • American Health Information Management Association (AHIMA)
  • Society for Patient Experience Professionals (SPXP)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Rotary International
  • Academy of Medical-Surgical Nurses (AMSN)
  • Health Care Compliance Association (HCCA)
  • Society of Human Resource Management

Certifications

  • Healthcare Information and Management Systems Society (HIMSS) Certification
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Credentialed Revenue Cycle Representative (CRCR)
  • Certified Healthcare Access Associate (CHAA)
  • Certified Patient Care Coordinator (CPCC)
  • Health Care Client Service Excellence (HCCSE) Certification
  • Google Certified Professional Cloud Architect
  • Electronic Health Record (EHR) Specialist Certification
  • Institute for Healthcare Improvement (IHI) Patient Safety Officer Certificate Program

Operating Room Client Care Coordinator resume examples

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