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Skills

  • Customer Relationship Management (CRM) platform proficiency
  • Customer retention strategies
  • Marketing collateral development
  • Key holder experience
  • Shipping procedures understanding
  • First-call resolution improvement
  • Credit card processing
  • Account management
  • Conflict de-escalation
  • Strategic sales knowledge

Work Experiences

  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Processed 16 invoices and mailed documentation to clients each the past year.
  • Created and maintained a detailed database to develop promotional sales.
  • Educated employees on company procedures and services.
  • Increased the team's revenue by over $15 in sales.
  • In the top 3% of employees for successful optimized.
  • Provided ongoing guest service, which included QuickBooks recommendations.
  • Kept the metric and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Worker with a strong understanding of standard organization and system product issues.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Offering 13 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Hardworking Membership Services Associate with 16 years of telecommuting experience meeting customer needs.
  • Dedicated to meeting and exceeding standard objectives through effective communication and framework abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Spearheaded billing process improvements, shortening billing cycles by 42% and minimizing late payments by 40%.
  • Assisted in the creation of a loyalty program that contributed to a 75% increase in repeat memberships.
  • Coordinated member billing inquiries and improved the invoicing process, resulting in a 40% reduction in billing disputes.
  • Coordinated feedback from 17 members and worked with product team to implement feature enhancements, resulting in 51% satisfaction increase.
  • Instrumental in launching a member referral campaign that added 3 new members, boosting overall engagement by 27%.
  • Partnered with IT to implement a new framework system that improved data accuracy, leading to 63% reduction in duplicate records.
  • Collaborated with team of 13 in the development of method.
  • Revamped membership communication system, boosting open email rates by 83% in outreach campaigns during 2018.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the creation of a comprehensive membership handbook, increasing member engagement and positive feedback by 26%.

Affiliations

  • Data-Driven Decision Makers Association
  • American Society of Safety Professionals
  • Association of Billing and Revenue Innovation Professionals
  • National Council of Nonprofits
  • International Association of Administrative Professionals
  • Email Marketing Association Denver
  • International Council of Nurses
  • Society of Nonprofit Membership and Engagement Professionals
  • Customer Relationship Management Professionals
  • Business Networking International (BNI) category

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Customer Service Management Professional (CSMP) Certification - Ironclad Systems
  • Microsoft Office Specialist (MOS) Excel Expert
  • First Aid/CPR Certified
  • Membership Management and Development Certification - Lakeside Partners
  • Certified Salesforce Administrator - Power BI
  • Communications Skills for Professionals Certification - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • ServSafe

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