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Skills

  • Sales forecasting
  • Social media promotions
  • Process equipment
  • Employee engagement
  • Organization
  • Project organization
  • Negotiation skills
  • Data-driven decision making
  • Menu development
  • Product launch management

Work Experiences

  • Collaborated with local community organizations.
  • Consistently exceeded monthly sales targets by 64% through strategic upselling and customer engagement techniques.
  • Increased quality assurance by performing frequent line checks.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Contributed to a more dynamic customer service environment.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Achieved President's Club recognition.
  • Contributed to better staff morale.

Summaries

  • QSR Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Clear understanding of team leadership and budget management as well as strategic planning training.
  • Achieved 68% compliance during regulatory inspections.
  • Achieved a 25% increase in staff retention.
  • Achieved highest customer satisfaction ratings of 40%.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept in P&L analysis, continuously identifying areas for improvement to ensure business profitability and sustainable growth.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Introduced a new employee development program, reducing staff turnover by 32% over several months.
  • Monitored P&L reports and implemented cost-saving measures that reduced operational expenses by $18 in 2016.
  • Overhauled customer service protocols, which decreased average customer wait time by method and improved satisfaction by 42%.
  • Resolved product issue through consumer testing.
  • Spearheaded a new promotional campaign that drove 80% growth in daily sales within 18 months.
  • Coordinated with local delivery services to boost online orders by 53% through better promotion and order handling strategies.
  • Led a team of 16 employees in the successful execution of daily operations, resulting in a 72% increase in customer satisfaction scores.
  • Streamlined back-of-house processes to ensure timely meal preparation, cutting average prep time by metric while maintaining food quality standards.
  • Collaborated with corporate and local marketing teams to roll out new promotions, leading to a 18% growth in foot traffic during special events.
  • Efficiently onboarded 9 new team members while maintaining continuous focus on quality service, contributing to improved employee retention by 78%.

Affiliations

  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Training and Development Association for QSRs (TDAQSR)
  • International Council of Nurses
  • Society of Human Resource Management
  • Restaurant and Hospitality Association of America (RHAA)
  • Rotary International
  • National Restaurant Association (NRA)
  • Quick Service Restaurant Leadership Network (QSRLN)
  • Foodservice Packaging Institute (FPI)

Certifications

  • First Aid/CPR Certified
  • ServSafe Food Protection Manager Certification
  • Certified Health Inspector Specialist (CHIS)
  • Certified Digital Ordering Specialist
  • Salesforce
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Human Resources Certification Institute (HRCI) Professional in Human Resources (PHR)
  • Google Certified Professional Cloud Architect
  • Online Ordering Integration Specialist Certificate
  • Microsoft Certified Systems Engineer (MCSE)

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