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Skills

  • Regulatory compliance
  • Cost control measures
  • Food plating and presentation
  • Workplace safety enforcement
  • Customer service
  • Supervision
  • Team Leadership
  • Communications
  • Strategic planning
  • Sales forecasting

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • All kitchen staff was hired and managed by me.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Achieved a 67% compliance rate during health inspections.
  • Conducted staff retraining.
  • Increased quality assurance by performing frequent line checks.
  • Bought food and built strong relationships with vendors.
  • Consistently exceeded monthly sales targets by 64% through strategic upselling and customer engagement techniques.
  • Achieved a 33% reduction in late deliveries.
  • Contributed to better staff morale.

Summaries

  • Professional who is personable, responsible, and hardworking.
  • Achieved a 47% boost in customer retention.
  • Efficient QSR Manager with over 18 years of experience in system and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Performance reporting and risk assessment, a well-rounded leader with a talent for supervising employees.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Achieved 52% compliance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • QSR Manager with 11 years of successful team leadership and client relations experience.
  • Accurately predicted performance.
  • Clear understanding of team leadership and budget management as well as strategic planning training.

Accomplishments

  • Monitored P&L reports and implemented cost-saving measures that reduced operational expenses by $18 in 2016.
  • Worked in collaboration with the marketing department to execute a loyalty program that increased repeat customer sales by 36% in 2017.
  • Collaborated with team of 15 in the development of framework.
  • Collaborated with corporate and local marketing teams to roll out new promotions, leading to a 18% growth in foot traffic during special events.
  • Improved staff performance through coaching and mentoring sessions that boosted overall productivity by 26% within three years.
  • Built strong relationships with vendors, negotiating better pricing for supplies which resulted in a 78% reduction in food costs.
  • Implemented customer feedback mechanisms that identified service improvements and led to a 78% increase in net promoter score (NPS).
  • Spearheaded a new promotional campaign that drove 80% growth in daily sales within 18 months.
  • Achieved Innovation Award for superior customer service and team management, contributing to a 26% increase in return customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Restaurant Association (NRA)
  • Quality Management Institute for QSRs (QMIF)
  • Quick Service Industry Technology Council (QSITC)
  • National Association of Social Workers
  • Meal Preparation and Efficiency Association (MPEA)
  • National Council of Chain Restaurants (NCCR)
  • American Institute of Food and Beverage Managers (AIFBM)
  • Project Management Institute
  • Green Restaurant Association (GRA)
  • International Council of Nurses

Certifications

  • Certified Quick Service Management Professional (CQSM) by category
  • Certified Leadership Professional (CLP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Foodservice Profession (CFSP) by North American Association of Food Equipment Manufacturers (NAFEM)
  • Certificate in Sanitation Practices by initiative
  • Cash Handling Certification
  • Certified Health and Safety Manager (CSHM)
  • Certificate in Hospitality Management
  • Salesforce
  • Performance Management Certification by system

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