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Skills

  • Problem resolution
  • Regulatory compliance
  • Food preparation
  • Attention to detail
  • First Aid/CPR
  • Customer service excellence
  • Relationship development
  • Food arrangement
  • Recipes and menu planning
  • Team building

Work Experiences

  • Communicated clearly with the kitchen staff to minimize errors in orders and reduce wait times by 75%.
  • Boosted sales by $3 weekly.
  • Communicated with management.
  • Compiled end-of-shift records.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Consistently delivered an exceptional guest experience.
  • Assisted kitchen and serving staff during peak hours.
  • Assisted customers with special dietary requests.
  • Collaborated with management.
  • Assisted the kitchen and serving staff during peak hours, reducing order processing times by 84%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted repeat visits by 35%
  • Boosted return visits by 16%.
  • Experienced Front Counter Assistant food service professional with attention to detail.
  • Achieved a 49% reduction in onboarding time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at inventory forecasting.
  • Boosted positive feedback and return visits by 68%.
  • Balanced accounts up to $17 daily.

Accomplishments

  • Worked cross-functionally with the sales and marketing teams to promote new products at the front counter, boosting featured item sales by 40%.
  • Exceeded daily sales targets by up to 28% by implementing fast checkout processes and customer-centric communication methods.
  • Utilized effective communication to resolve customer complaints successfully, increasing repeat customer visits by 66%.
  • Assisted in training and onboarding 9 new team members in POS operations, enhancing team competency and reducing billing errors by 30%.
  • Reduced customer wait times during peak periods by 35% by streamlining checkout processes and prioritizing high-traffic tasks effectively.
  • Negotiated effectively with customers, leading to a 16% increase in total transaction values through upselling products and services.
  • Adopted mobile POS technology to streamline the checkout process, cutting transaction times by 70%.
  • Operated POS system across hundreds of transactions daily with zero discrepancies, ensuring smooth and efficient sales operations at Lakeside Partners.
  • Resolved product issue through consumer testing.
  • Balanced multitasking under pressure by assisting 16 customers during peak hours while maintaining excellent service standards and reducing wait times by 3 minutes.

Affiliations

  • Restaurant Technology Network Member
  • Crisis Management Certified through Ironclad Systems - 2017
  • Association for Supply Chain Management (APICS)
  • National Customer Service Collective (NCSC)
  • Food Service Management Professionals (FSMP) Association
  • International Council of Nurses
  • Certified Team Leader through initiative
  • Freemason
  • International Customer Experience Institute (ICX)
  • Certified Guest Service Professional (CGSP) from Cedar Works

Certifications

  • ServSafe
  • Upselling Techniques and Sales Skills for Customer Service (Udemy, Coursera, or other recognized providers)
  • Certified Restaurant Server by Beacon Labs, 2020
  • Business Etiquette in Front-End Customer Service Environments Certification, 2015
  • Retail Management Certificate by process, 2018
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Office Specialist (MOS) Certification for Excel/Word, 2018
  • Small Business Operations and Management by Beacon Labs
  • Certified Onboarding Specialist: Training for New Staff Members by Brightline
  • CompTIA Security+

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