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Skills

  • First Aid/CPR
  • Cleaning and organization
  • Process improvement
  • Inventory management
  • Food preparation
  • Ingredient inspection
  • Upselling techniques
  • Conflict resolution
  • Cash Handling
  • Team collaboration

Work Experiences

  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Built strong relationships.
  • Communicated with management.
  • Adjusted resources during busy periods.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Collaborated with the marketing team.
  • Analyzed survey responses.
  • Balanced accounts up to $17 daily.
  • Checked the kitchen equipment and appliances 17 times per week to make sure they were working properly.
  • Provided 14 nutritious meals to students at process school on a daily basis.

Summaries

  • Award-winning Front Counter Assistant recognized with Top Performer in 2019 for excellence in customer service. Strong background in improving first-time order accuracy by 50%.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Adept in managing fast-paced service environments.
  • Achieved a 27% reduction in product outages.
  • Boosted repeat visits by 35%
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Adept at managing diverse customer groups.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Offering 17 years of customer service, category food preparation, and stocking and organizing deliveries experience.
  • Adept at inventory forecasting.

Accomplishments

  • Cross-sold related services and products based on customer purchase history and needs, leading to a 47% uptick in cross-department revenue.
  • Collaborated with team of 9 in the development of category.
  • Reduced customer wait times during peak periods by 35% by streamlining checkout processes and prioritizing high-traffic tasks effectively.
  • Suggested improvements for better inventory tracking software, reducing out-of-stock situations by 85%, which maximized potential sales.
  • Achieved personal performance quota 25% above target for 6 months, recognized as top-performing team member by management.
  • Balanced multitasking under pressure by assisting 16 customers during peak hours while maintaining excellent service standards and reducing wait times by 3 minutes.
  • Delivered exceptional customer service, contributing to a 54% increase in online customer reviews reflecting positive feedback.
  • Adopted mobile POS technology to streamline the checkout process, cutting transaction times by 70%.
  • Restocked and merchandised Workday effectively, resulting in 33% visible sales increase during 6 months.
  • Resolved billing and transactional discrepancies quickly and independently, saving 5 hours of managerial oversight weekly.

Affiliations

  • Incorporated Society of Customer Service Professionals (IncCCS)
  • Society of Women Engineers
  • Restaurant Technology Network Member
  • Customer Service Institute of America (CSIA) Membership
  • American Society of Safety Professionals
  • Certified Frontline Hospitality Professional (CFHP) - 2016
  • Retail Services Industry Association (RSIA)
  • American Medical Informatics Association
  • Process Chamber of Commerce Customer Service Award Recipient - 2024
  • International Council of Nurses

Certifications

  • Retail Management Certificate by process, 2018
  • Safe Alcohol Service and Awareness Certification (TIPS or Responsible Beverage Service)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Service Professional (CSP) by Northwind
  • Emotional Intelligence for Hospitality Workers by Summit Group
  • Certified Guest Service Professional (CGSP) from the American Hotel & Lodging Educational Institute (AHLEI)
  • Effective Store Leadership Certification by framework
  • Certified Onboarding Specialist: Training for New Staff Members by Brightline
  • Customer Focused Communication Skills Certification by process

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