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Skills

  • Accounting
  • Process implementation
  • Project management
  • Materials preparation
  • Inspection reviews
  • MS Office
  • Cross-functional team collaboration
  • Document scanning
  • Process improvement
  • User interface understanding

Work Experiences

  • Built rapport with Jira clients during on-site visits, increasing long-term commitments and securing 9 multi-year contracts.
  • Assisted Customer Service Account Managers in properly applying customer remittances while working with Customer Service Account Manager.
  • Analyzed customer pain points using CRM data.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Built long-term relationships.
  • Transported Tableau to several months customer locations.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved 27% more accurate forecasting.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Recognized as a capable leader who consistently achieves his or her goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved measurable improvements in retention.
  • Achieved a 41% reduction in churn.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Knowledgable in a variety of design and testing methodologies.
  • Accounts Receivable Specialist with 10 years of experience in the accounts receivable function.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully guided 15 clients through product migrations, maintaining 26% customer satisfaction during the transition phase.
  • Utilized data-driven strategies to optimize account management processes, resulting in a 18% increase in client retention rates over two years.
  • Collaborated with team of 9 in the development of framework.
  • Achieved Excellence Award and recognition for maintaining top-tier account service, building strong client relationships, and exceeding expectations in 2024.
  • Streamlined communication processes between sales and customer service teams, improving lead qualification time by 80% and supporting overall sales growth.
  • Increased customer engagement and satisfaction by developing and executing Salesforce, resulting in 76% improvement in client feedback ratings.
  • Resolved high-priority client escalations, achieving an 19% improvement in resolution time and significantly boosting client satisfaction ratings.
  • Successfully closed 16 critical accounts exceeding quarterly renewal targets by 32% through diligent account oversight and strategic follow-ups.
  • Developed and maintained client relationships with key accounts, driving 16% growth in revenue through upselling and cross-selling strategies.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Salesforce Customer Success Group
  • Society of Human Resource Management
  • International Association of B2B Customer Service Managers
  • Association for Supply Chain Management (APICS)
  • Association of Account Management Professionals
  • Society for Customer Communication Leadership
  • Society of Women Engineers
  • International Association of Customer Engagement (IACE)

Certifications

  • CMP Certified Management Professional
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Zendesk Support Administrator Certification
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)

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