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Skills

  • Conflict resolution with patients
  • Team building
  • Confidentiality (HIPAA compliance)
  • Team Leadership & Development
  • Process improvement
  • Process improvement strategies
  • Appointment scheduling software proficiency
  • Interdepartmental collaboration
  • Communications
  • Customer service

Work Experiences

  • Addressed insurance discrepancies.
  • Collaborated with physicians and office staff.
  • Created patient satisfaction surveys, analyzed feedback, and implemented changes resulting in Outstanding Service Award for outstanding service delivery.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Assisted nursing staff in obtaining patient medical histories, leading to more efficient initial assessments and improved documentation accuracy.
  • Conducted post-visit follow-ups for 3 patients weekly.
  • Decreased errors by 84%.
  • Achieved a 38% no-show reduction.
  • Decreased billing inconsistencies by 25%.
  • Achieved results within the past year.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Medical Office Specialist Extern with 3 years of successful quality assurance and client relations experience.
  • Achieved cost savings of $15.
  • Comprehensive knowledge in ICD and CPT coding, handling over 12 patient charts daily and significantly reducing claim rejections by 18%.
  • Opportunity to learn Portuguese was pursued in order to improve support for process populations.
  • Conducted timely follow-ups for over 9 patients weekly.
  • Within Healthcare, senior Medical Office Specialist Extern and outstanding performer in project management and performance reporting.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Instructed 13 new employees on how to use the EHR system, reducing administration errors by 49% % within 18 months.
  • Managed over 6 patient registration forms a day, ensuring accurate data capture and privacy compliance.
  • Key contributor to a project that successfully decreased average patient check-in time by 84% through the implementation of streamlined procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated contracts with vendors, resulting in a 67% annual savings on medical office supplies.
  • Digitized and organized medical billing records, accelerating insurance verification times by 80% %.
  • Documented and resolved procedure which led to standard.
  • Optimized appointment scheduling for a 9-provider practice, minimizing patient wait times by procedure.
  • Completed and submitted medical claims for 12 patients weekly, maintaining a claims acceptance rate of 39% %.
  • Trained 4 additional support staff on proper medical terminology usage to enhance communication with clinical teams.

Affiliations

  • American Academy of Professional Coders (AAPC)
  • Toastmasters
  • Front Office Manager Certification by Meridian
  • Health Resources and Services Administration (HRSA)
  • American Health Information Management Association (AHIMA)
  • Certified Office Manager by Harbor & Co.
  • Medical Group Management Association (MGMA)
  • International Council of Nurses
  • American Medical Billing Association (AMBA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Specialist in Healthcare Access (CSHA) - Cedar Works
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Clinical Medical Assistant (CCMA), Northwind
  • CPR Certification for Healthcare Providers - Northwind
  • Certified Outpatient Surgery Coder (COSC) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Phlebotomy Technician Certification (CPT) - Beacon Labs
  • Medical Office Management Certification – Lakeside Partners

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