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Skills

  • Sage 50 US
  • Office administration
  • Cross-departmental collaboration
  • Business Administration
  • Vendor relationship management
  • Meeting arrangements
  • Workflow planning
  • Social media knowledge
  • Scheduling and calendar management
  • Documentation and control

Work Experiences

  • Improved customer service ratings by 6% by training 3 new employees on proper phone handling techniques.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Achieved Top Performer for Best Live Performance.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Completed special projects on time and on budget, exceeding the goals of both the procedure department and the organization as a whole.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Proven track record of updating offices and increasing overall productivity.
  • Bringing 2 years of outstanding performance in related roles to the table.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Expert at locating and resolving inconsistencies.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 18 years of service.
  • Jira expert with exceptional performance reporting and typing abilities.

Accomplishments

  • Collaborated on promotional strategy for upcoming album releases, resulting in over 66% increase in digital pre-sales.
  • Collaborated with sound engineers on mixing and mastering tasks for over 15 projects, maintaining high production standards.
  • Led the documentation of studio sessions, archiving over 2 albums and ensuring consistency in track details and artist feedback.
  • Assisted in coordinating the itineraries of visiting artists for live performances, earning client satisfaction rates over 30% in 2015.
  • Optimized the studio’s digital library by migrating 18 albums to cloud-based storage, improving accessibility for producers and artists.
  • Supervised live session logistics for 4 high-profile recording artists and ensured timely coordination of all required equipment and staff.
  • Coordinated booking for artist performances, resulting in a 66% decrease in response time from talent agencies and streamlining artist communication.
  • Negotiated vendor contracts for music equipment, achieving savings of 33% that lowered the overall spending on studio sessions.
  • Researched and executed effective brand partnership strategies which resulted in 17 high-profile collaborations, raising company visibility by 25% in 2018.
  • Led the creation of an internal knowledge repository for music production processes, reducing training time for new staff by 29% over 2016.

Affiliations

  • Music Library Association
  • Mediabase Music Program Directors Roundtable
  • National Association of Social Workers
  • Media Rights Organizations Liaison
  • International Council of Nurses
  • Society of Human Resource Management
  • International Federation of the Phonographic Industry (IFPI)
  • National Academy of Television Arts & Sciences (NATAS)
  • Association of Information Technology Professionals
  • National Association for Music Education (NAfME)

Certifications

  • Sound Engineering Fundamentals Certification – Meridian
  • Live Sound Engineer Certification – Harbor & Co., 2018
  • Audio Equipment Stage Technician Training Certificate – ServiceNow
  • CompTIA Network+
  • Diploma in Music Technology and Sound Design – Brightline, 2019
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Audio Post Production Professional – HubSpot, 2019
  • Certified Music Production Specialist – program
  • Certified Music Librarian – Raleigh

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