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Skills

  • Project organization
  • Consultative sales approach
  • Process improvement
  • CRM Software Proficiency program
  • Customer relationship management
  • Upselling techniques
  • After-Sale Support
  • RV Product Knowledge
  • Post-sale follow-up process
  • Finance Process Streamlining

Work Experiences

  • Achieved results within the first three years.
  • Collaborated with the finance department to streamline the financing process, reducing the approval time by one year.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Built strategic relationships with local campgrounds.
  • Collaboratively worked with external RV manufacturers to negotiate pricing and terms, saving the dealership $5 annually.
  • Built lasting relationships with clients by focusing on trust and open communication, leading to 13 repeat vehicle purchases.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved 15 repeat vehicle purchases.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Boosted brand awareness.

Summaries

  • Achieved 64% growth in new client acquisitions.
  • Achieved a 34% client retention rate.
  • Accomplished RV Salesman with experience leading VIP tours for luxury models, driving a 32% increase in the sale of high-end RVs.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Professional in retail sales with experience in product placement and merchandising.
  • Achieved 11 repeat vehicle purchases.
  • Achieved a high 53% retention rate.
  • Achieved 33% upsell rate.
  • Achieved 32% improvement in conversion rates.

Accomplishments

  • Enhanced trade-in programs by instituting more competitive vehicle pricing allowing for a 65% lift in trade-in closures.
  • Led a cross-functional sales team to complete a record 4 units sold within a single month, surpassing dealership targets.
  • Recognized for outstanding sales performance, becoming the Innovation Award ‘Top Seller of the Year’ in the Boston.
  • Trained junior sales staff on product knowledge and sales techniques, contributing to a department-wide improvement in sales conversion rates.
  • Collaborated with after-sales service team, ensuring seamless service hand-off, which led to an improvement in repeat customer traffic by 52%.
  • Created a digital lead management system, resulting in automated follow-up sequences that increased close rates by 27%.
  • Documented and resolved category which led to program.
  • Collaborated with team of 5 in the development of initiative.
  • Played a pivotal role in customizing dealership offers during RV trade shows, ensuring a lead conversion rate of 51%.
  • Exceeded yearly sales goals by 69% through enhanced customer engagement and targeted email campaigns.

Affiliations

  • Certified Auto Dealer Program Graduate – 2017
  • Member of Sales & Marketing Executives International (SMEI)
  • American Society of Safety Professionals
  • Affiliation with Certified Professional Sales Person (CPSP) Network
  • Society of Human Resource Management
  • Affiliation with Recreational Vehicle Service Technician Program
  • National Association of Social Workers
  • Completion of RV Promotional Sales Course through Meridian
  • Association for Computing Machinery
  • Member of Oregon Automobile Dealers Association

Certifications

  • Certified Public Accountant
  • Professional Sales Management Certification - Richardson Sales Performance
  • Cisco Certified Internetwork Expert (CCIE)
  • RV Financing & F&I Certification - Association of Finance & Insurance Professionals (AFIP)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Customer Service & Sales Certification – National Retail Federation (NRF)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Outdoor Recreation Planner - National Park Service

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