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Skills

  • Brake systems understanding
  • Business operations
  • Data tracking and analysis for fleet management
  • Cost-saving strategies for parts and supplies
  • Effective leadership in busy automotive environments
  • Accident-free record maintenance
  • Customer satisfaction improvement
  • MS Office
  • Customer service
  • Communications

Work Experiences

  • Achieved a 80% reduction in failures.
  • Assisted the customer service department.
  • Assisted the customer service department in resolving technical complaints, increasing positive feedback by 30%.
  • Achieved a 17% increase in repeat customers.
  • Completed 10 complex engine overhauls ahead of schedule.
  • Completed vehicle alignments that were assigned to me by the computer.
  • Assessed high-priority repair jobs.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Awarded Employee of the Year.

Summaries

  • Built strong, long-term relationships with metric clients, resulting in service contracts valued at over $14, and ensuring business sustainability.
  • Costs were consistently reduced while profits were increased.
  • Achieved Outstanding Service Award for implementing cost-control measures.
  • Cut down on return visits by 58%.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Collaborated closely with senior management to implement optimized work order systems, reducing repair times by an average of 5 hours per service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Completed 10 service calls.
  • Achieved a 82% reduction in return service calls.

Accomplishments

  • Coordinated with the customer service department to resolve technical complaints, increasing customer satisfaction ratings by 67%.
  • Developed customized training program for mechanics, leading to a 34% improvement in certification pass rates.
  • Decreased mechanical failures in program components by 61% through proactive monitoring and regular inspections.
  • Facilitated compliance with state and federal vehicle safety regulations, resulting in zero penalties for 2020.
  • Resolved product issue through consumer testing.
  • Collaborated with a cross-functional team to improve aftermarket parts installation workflows, cutting installation time by 75%.
  • Overhauled inventory management system, preventing part shortages and reducing delays by 28%.
  • Delivered environmental and safety workshops, leading to a 81% reduction in workplace incidents.
  • Achieved ITIL as part of continuing education, enhancing service quality for advanced vehicle systems.
  • Collaborated with team of 3 in the development of process.

Affiliations

  • International Brake and Clutch Industry Association – Certified Technician
  • Collision Industry Conference (CIC) – Contributing Expert on Repair Strategies
  • American Public Works Association (APWA) – Fleet Service Programs
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Vehicle Service Pros – Contributor to Industry Best Practices
  • National Association of Social Workers
  • American Marketing Association
  • Heavy Duty Repair Workgroup – Active Participant
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Hydraulics Technician Certification by Meridian
  • Manufacturing Skill Standards Council (MSSC) Certified Technician Program
  • Occupational Health and Safety Administration (OSHA) 30-Hour General Industry Safety
  • Certified Maintenance Professional (CMP)
  • Certified Public Accountant
  • Brake and Lamp Inspector Certification
  • EPA Section 609 Automotive Air Conditioning (A/C) Refrigerant Recovery and Recycling Certification
  • Commercial Driver’s License (CDL) Class A - Ohio
  • CompTIA A+ Technician

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