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Skills

  • MS Office
  • Team management
  • Process improvement
  • Health and Wellness Activity Planning
  • Organization
  • Fitness Program Leadership
  • Client and Family Collaboration
  • Multitasking in high-pressure environments
  • Expense Reduction Tactics
  • Activity planning

Work Experiences

  • Coordinated a team of 8 staff and volunteers to deliver on-site weekly wellness programs, enhancing overall well-being across Portland.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved over 25% growth in program attendance.
  • Adhered to budget constraints.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Coordinated special events for framework.
  • Had an excellent attendance record and was always on time for work.
  • Addressed residents' health concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Boosted program participation rates.
  • Collaborated with 13 community organizations.
  • Catered to specific resident preferences.
  • Clear understanding of team leadership and vendor management as well as strategic planning training.
  • Collaborative Senior Activities Coordinator.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Achieved a 17% reduction in overall costs.
  • Ability to design creative programs focused on social interaction and cultural engagement, reducing feelings of isolation among residents by 47%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Eager to put my advanced method and procedure skills gained over 18 years of experience to good use in an exciting new position.

Accomplishments

  • Trained and developed staff in event organizing best practices, contributing to a 48% drop in last-minute event changes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved safety protocols for metric activities, resulting in 73% fewer organizational delays and accidents.
  • Orchestrated more than 12 community events per year, in coordination with board members and local partners, achieving standard by several months.
  • Collaborated with team of 8 in the development of category.
  • Improved activity enrollment processes through automation, reducing registration times by 70%.
  • Facilitated over 10 resident feedback sessions, producing targeted activity improvements that boosted customer satisfaction by 37%.
  • Created a task force for resident feedback analysis, leading efforts that resulted in a 18% increase in resident satisfaction survey scores.
  • Documented and resolved framework which led to program.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • Member of the Event Planner Association of Raleigh, securing best practices for managing large group recreational events.
  • Freemason
  • Member of the National Senior Games Association, organizing local athletic events for seniors in the community.
  • American Therapeutic Recreation Association (ATRA) member, staying current with trends in therapeutic and recreational services.
  • American Medical Informatics Association
  • Toastmasters
  • Lead Coordinator in the Elderly Fitness Association since 2015, focusing on promoting physical activities for seniors.
  • Society of Women Engineers

Certifications

  • ServSafe
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Aging Services Certification (ASC) 2015 - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Participant Inclusion and Accessibility Certification 2021
  • Certified Dementia Practitioner (CDP) - 2022, National Council of Certified Dementia Practitioners (NCCDP)
  • Project Management Professional (PMP)
  • Certified Senior Advisor (CSA) – 2019, Society of Certified Senior Advisors
  • Certified Life Enrichment Director (CLED) 2022 - Harbor & Co.

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