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Skills

  • Time management and prioritization
  • Activity Materials Development
  • Team management
  • Mentoring and Professional Development for Junior Staff
  • Health and Wellness Activity Planning
  • Communications
  • Digital registration systems
  • Creative Arts Activity Facilitation
  • Cross-departmental collaboration
  • Operational improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Adhered to budget constraints.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Used launched to resolve conflicts between campers.
  • Created customized client programs to meet their specific fitness requirements.
  • Boosted resident participation by 80%.
  • Created fun and innovative customized training programs based on my clients' fitness goals.
  • Collaborated closely with families of participants.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Boosted participation by 48%.

Summaries

  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Accomplished in overseeing large-scale events, delivering outstanding results with an average participant satisfaction increase of 16%.
  • Adept at working closely with families and stakeholders, offering personalized programs that cater to specific resident needs and preferences, thus improving satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Boosted community connectivity across all demographics.
  • Coached and mentored junior staff.
  • High-energy Recreational Leader who excels at creating exciting calendar events while balancing budgetary constraints and community needs.
  • Promoting and directing all types of activities for system participants is a success.

Accomplishments

  • Incorporated resident feedback to modify activities, helping achieve a 6% satisfaction rate in post-event surveys.
  • Collaborated with team of 8 in the development of category.
  • Facilitated over 10 resident feedback sessions, producing targeted activity improvements that boosted customer satisfaction by 37%.
  • Enforced strict adherence to health and safety standards, reducing incidents at events by 59% across 13 events.
  • Directed collaborations with local vendors, creating cost-efficient events while reducing expenditure by $17 annually.
  • Exceded registration goals by 38% through implementation of personalized marketing and promotional efforts targeting residents.
  • Partnered with Cedar Works to offer engaging educational workshops, significantly expanding the number of workshops by 52%.
  • Enhanced the onboarding program for volunteers, increasing volunteer retention by 45% within the first 5 months.
  • Supervised a rotating team of 15 junior coordinators, providing mentorship and ensuring continual professional development.
  • Created a task force for resident feedback analysis, leading efforts that resulted in a 18% increase in resident satisfaction survey scores.

Affiliations

  • Presenter at the annual Senior Living Leadership Conference, delivering workshops on activity coordination best practices.
  • Project Management Institute
  • Board Member, Senior Enrichment Program planning committee, contributing to strategic weekend retreat organization.
  • Association for Supply Chain Management (APICS)
  • Association for Community Organization and Social Administration member, supporting inclusive senior programs for diverse populations.
  • American Medical Informatics Association
  • Certified Activity Professional through National Certification Council for Activity Professionals (NCCAP) since 2021.
  • Lead Coordinator in the Elderly Fitness Association since 2015, focusing on promoting physical activities for seniors.
  • CPR & First Aid Certified since 2017 through the American Heart Association.
  • Volunteer for program, leading weekly social gatherings and games that foster meaningful community interaction.

Certifications

  • Dementia Care Specialty Certification (DCSC) 2022 - International Council of Certified Dementia Practitioners (ICCDP)
  • Certified Long-Term Care Administrator (CLTCA) 2024 - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Dementia Practitioner (CDP) - 2022, National Council of Certified Dementia Practitioners (NCCDP)
  • Certified Program Administrator (CPA) 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Event Planner (CEP) 2018 - Harbor & Co.
  • Certified Public Accountant (CPA)

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