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Skills

  • Creative Arts Activity Facilitation
  • Stakeholder relationship management
  • Communications
  • Client and Family Collaboration
  • Cross-departmental collaboration
  • Budget management and allocation
  • Data-driven decision making
  • Conflict resolution and mediation
  • Facilities management
  • Activity Materials Development

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Jira to one year customer locations.
  • Coordinated logistics across initiative.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Adhered to budget constraints.
  • Acted as a liaison with healthcare providers.
  • Organized and ran community events like system, process, and initiative.
  • Looked for industry trends on social media and through online sources.
  • Achieved 27% higher satisfaction rates.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.

Summaries

  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Accomplished in overseeing large-scale events.
  • Initiative, standard, and framework events are all familiar to this versatile recreational leader.
  • Achieved a 17% reduction in overall costs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Accomplished this in under several months.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.

Accomplishments

  • Managed the launch of multi-day events, increasing community engagement by 60% within 6 months.
  • Trained and developed staff in event organizing best practices, contributing to a 48% drop in last-minute event changes.
  • Conducted thorough evaluations of ongoing activities and implemented timely improvements, resulting in a 49% increase in positive feedback.
  • Developed a resident-centric approach to program design that increased overall engagement by 71%, contributing to significant growth in program attendance.
  • Enhanced the onboarding program for volunteers, increasing volunteer retention by 45% within the first 5 months.
  • Successfully planned and directed over 4 activities tailored to resident needs, resulting in Employee of the Year recognition in 2021.
  • Reduced transportation-related incidents during outings by 63% through improved route planning and real-time feedback systems.
  • Facilitated over 10 resident feedback sessions, producing targeted activity improvements that boosted customer satisfaction by 37%.
  • Led a volunteer program of 10 volunteers, improving retention rates by 48% through strategic engagement initiatives.
  • Resolved product issue through consumer testing.

Affiliations

  • Collaborating member of the Society for Outdoor Activity & Wellness (SOAW), designing nature-based programs for senior citizens.
  • Toastmasters
  • Grant Writer for the Senior Activity Fund through initiative, helping to secure over $16 in funding for external workshops.
  • Lead Coordinator in the Elderly Fitness Association since 2015, focusing on promoting physical activities for seniors.
  • Mentor for junior members of the Assisted Living Management Association, providing guidance on activity planning.
  • Member of the National Institute for Social Work and Recreation (NISWR), prioritizing participant-centered activity planning.
  • Association for Community Organization and Social Administration member, supporting inclusive senior programs for diverse populations.
  • Association of Information Technology Professionals
  • Certified Activity Professional through National Certification Council for Activity Professionals (NCCAP) since 2021.
  • Community Outreach Coordinator for procedure, establishing senior activity programs designed to promote physical fitness.

Certifications

  • Certification in Budget and Finance Management for Nonprofits 2016
  • Post-Acute Care Management Certification 2016 - Harbor & Co.
  • Certified Event Management Expert (CEME) 2019 - Ironclad Systems
  • CompTIA Network+
  • Time Management Training (TMT) 2015 - Ironclad Systems
  • Certificate in Recreational Therapy (CRT) 2015
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dementia Practitioner (CDP) - 2022, National Council of Certified Dementia Practitioners (NCCDP)
  • Program Development Specialist Certification (PDSC) 2015

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