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Skills

  • Diabetes and nutrition education
  • Audit Procedures
  • Feeding assistance
  • Critical care
  • X-Ray Development
  • Critical care nursing
  • Payment plan negotiation
  • Neurology expert
  • Method patient Care
  • Bill processing

Work Experiences

  • Assessed patient care needs, prioritized treatment, and kept the flow of patients moving.
  • Recommendation
  • Coordinated the review, revision, and creation of operational policies within the emergency department.
  • Created and organized opportunities for all employees to participate in continuing education to improve their knowledge and skills.
  • Ordered medicines on a daily basis to ensure that demands and needs were met.
  • Met departmental goals and objectives by implementing new in-patient care processes and standards.
  • Assisted patients by providing them with personalized patient education materials.
  • Recognized
  • Checked all documentation and reports for accuracy and compliance.
  • Managed

Summaries

  • Patient care, education, and counseling are all areas in which she excels.
  • Interested in bringing leadership and clinical expertise to a hospital with room for advancement.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Strong ability to communicate with patients and staff in a clear and effective manner.
  • Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.
  • Motivating leader who has built and managed program teams in the past.
  • Ambitious
  • Highly skilled at quickly establishing rapport with patients, conducting assessments, and treating patients with clinical knowledge and skills.
  • Experienced Patient Account Specialist with success in driving innovation and early adoption of emerging technologies and platforms.
  • Versatile

Accomplishments

  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Assisted in designing a more efficient tracking system for accounts receivable, enhancing daily task completion rates by 24%.
  • Documentation: Ensured charting accuracy through precise documentation.
  • Identified and corrected coding errors in patient billing, recovering $2 in revenue for 2017.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Clinical Skills: Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Calculated financial liability estimates for 10 patients ahead of procedures, increasing upfront payments by 50%.
  • Implemented a script for customer service representatives to explain billing statements, which improved patient satisfaction scores by 24%.
  • Handled a caseload of 18 accounts weekly, maintaining an error rate of less than 58% during charge capture review.

Affiliations

  • Attended training through the Institute of Healthcare Improvement (IHI) on streamlining the patient payment lifecycle and reducing bad debt.
  • Member of the National Council of Patient Information and Education (NCPIE), focused on enhancing patient knowledge regarding billing processes and medical financial literacy.
  • Affiliated with the National Association of Healthcare Access Management (NAHAM) to improve patient registration processes and financial counseling techniques.
  • Served as a mentor for junior healthcare billing staff, providing coaching on Medicare billing and reimbursement procedures through category.
  • Attended National Healthcare Collectors Association (NHCA) events to share strategies on improving recovery rates for delinquent patient accounts.
  • Member of the Society for Healthcare Strategy & Market Development (SHSMD) to collaborate on improving patient communication and billing transparency.
  • Served as a project lead for Columbus patient experience committee, developing action plans to improve clarity in financial communications.
  • Certified in AHIMA’s Clinical Documentation Improvement Practitioner (CDIP), improving the clarity of patient financial records for billing accuracy.
  • Active in HFMA’s volunteer outreach programs to educate underserved communities about financial healthcare options and solving billing discrepancies.
  • Volunteer speaker on patient billing best practices at the annual local hospital symposium, addressing concerns with patient financial liability and healthcare affordability.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Oncology Certified Nurse Practitioner
  • Prehospital Trauma Life Support (PHTLS)
  • Certified Public Accountant (CPA)
  • First Aid/CPR
  • CNA
  • Basic Life Support (BLS)
  • Nursing Home Administrator license
  • SHRM Certified Professional (SHRM-CP)

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