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Skills

  • Digital and physical filing systems organization
  • Budgets
  • Initiative utilization
  • Customer service
  • Multitasking in high-paced environments
  • Data privacy and confidentiality protocols
  • Customer service and client interaction
  • Office supply inventory control system
  • Operational improvement
  • Office management

Work Experiences

  • Cut administrative time by 84%.
  • Cut down storage expenses by $4 annually.
  • Conducted executive sessions.
  • Achieved a $7 cost reduction for office supplies annually.
  • Created a more organized workplace.
  • Assisted in budget tracking.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Coordinated schedules for over 13 employees.
  • Achieved a 33% reduction in response times for internal communications by streamlining the email triage process.
  • Collaborated with different departments to design a new workflow process which cut administrative time by 36%.

Summaries

  • Personable Office Assistant Specialist with a track record of increasing workplace communication and coordination effectiveness.
  • 9 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Office Assistant Specialist with 11 years of successful performance reporting and risk assessment experience.
  • Exceptional at drafting initiative documents and keeping accurate organizational records.
  • Hands-on professional with process improvement and cross-functional collaboration abilities.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Within Healthcare, senior Office Assistant Specialist and outstanding performer in client relations and strategic planning.
  • Achieved a 42% reduction in excess supply costs.

Accomplishments

  • Streamlined the travel reimbursement process, processing over $13 in payments per month with 85% error reduction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Acted as first-line support for troubleshooting office technology issues, resolving 5 IT-related queries monthly and minimizing downtime by 41% hours.
  • Spearheaded the digitization of 14 years' worth of records, making them searchable and accessible via Asana.
  • Successfully adopted new project management software, setting up workflows for 18 employees that improved task completion rates by 46%.
  • Reviewed and processed departmental invoices, ensuring payment within established deadlines and reducing late fees by 7.
  • Redesigned the office purchasing system, leading to a 57% reduction in order processing delays.
  • Led effort to design a new digital filing system, improving departmental access to archival data by 64%.
  • Optimized office filing procedures, reducing retrieval times from standard to system.
  • Managed the distribution of physical and digital correspondence for 17 departments, ensuring deliveries were prompt and accurate.

Affiliations

  • Association for Computing Machinery
  • National Conference for Office Professionals
  • Front Office Administrators Alliance (FOAA)
  • Document Control Professional Association (DCPA)
  • Business and Professional Women’s Foundation (BPW)
  • Office Equipment Leasing & Procurement Association (OELPA)
  • Certified Information Professional (CIP) Association
  • Certified Administrative Professional (CAP) Membership
  • Association for Information and Image Management (AIIM) – Office Document Management Track
  • Certified Meeting Professional (CMP) Association

Certifications

  • Google Workspace Administrator Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Bookkeeping Certificate Program Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Professional in Human Resources (PHR) Certification
  • Administrative Assistant Certificate (AWA) by American Management Association
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Meeting Professional (CMP) by the Events Industry Council

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