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Skills

  • Pre-Employment Screening
  • Resource planning
  • Key account management
  • Client Retention Strategies
  • Budgets
  • Recruitment
  • Presentation and public speaking
  • Metric equipment
  • Process optimization
  • Customer Churn Reduction

Work Experiences

  • Built strong cross-departmental networks.
  • Addressed client issues effectively.
  • Achieved Employee of the Year for consistently exceeding quarterly sales targets by more than 26%, generating over $17 in revenue growth annually.
  • Collaborated with compliance and legal teams.
  • Achieved Employee of the Year in 2017.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Instructed employees on how to use HR software, with a focus on the process, framework, and metric features.
  • Analyzed customer purchasing behaviors to recommend effective upsell strategies, resulting in a 71% increase in average deal size over two years.
  • Built bridges between local teams and stakeholders.
  • Collaborated with international teams on projects, adapting workflow to meet the unique demands of regional markets while increasing customer onboarding efficiency by 70%.

Summaries

  • Achieved 20% improvement in satisfaction scores.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Adaptable and proactive in resolving technical challenges, ensuring high-value accounts experience minimal disruptions, contributing to a 77% improvement in service satisfaction.
  • Applies feedback to help product teams develop enhancements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Specialist Representative and outstanding performer in project management and stakeholder engagement.
  • Accomplished Specialist Representative recognized with Employee of the Year for consistently surpassing quarterly sales targets by over 57%, generating annual revenue growth of $15.
  • Dynamic Assistant Manager of Human Resources with 9 years of experience advising on human resource topics and issues.

Accomplishments

  • Collaborated with IT to automate data collection processes, cutting data entry time by 55% and increasing team productivity.
  • Designed personalized customer engagement strategies, increasing client retention rates by 64% year-over-year.
  • Enhanced annual account reviews by implementing new reporting frameworks, contributing to a 63% increase in client renewals.
  • Collaborated with team of 5 in the development of framework.
  • Identified inefficiencies in client service workflows, resulting in a streamlined process that improved project turnaround time by several months.
  • Resolved product issue through consumer testing.
  • Evaluated market trends to refine service offerings, positioning the company to increase market share by 38% in Atlanta.
  • Exceeded sales targets by leveraging long-term client relationships and upselling strategies, contributing to a 64% increase in annual revenue.
  • Planned and executed strategies for managing high-impact accounts, resulting in $4 in net new revenue within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • Women in Sales Everywhere (WISE)
  • Association for Computing Machinery
  • Market Research Society (MRS)
  • Healthcare Sales & Marketing Association (HSMA)
  • National Association of Sales Engineers and Representative Agents (NASERA)
  • National Contract Management Association (NCMA) - For contract negotiation skills
  • Certified Professional in Sales Management (CPSM) - OSHA
  • National Society of Leadership and Success (NSLS)
  • TechServe Alliance - For technology solutions and client engagement

Certifications

  • Account Management Leadership Program – 2021 – Ironclad Systems
  • Google Cloud Sales Credential – 2015
  • Advanced Relationship Management Certification – 2024
  • Business Solutions Professional (BSP) – 2020 – Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Sales Strategy Specialist Certificate – 2023 – Cedar Works
  • First Aid/CPR Certified
  • Digital Customer Success Strategy Certification – 2017
  • Mastering Sales Presentations & Demonstrations – 2019
  • Certified Revenue Operations Professional (CROP) – 2015

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