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Skills

Administrative support in patient care
Continuous process improvement
Payment collection
Problem resolution
HIPAA compliance enforcement
Data integrity verification
Interpersonal communication
Scheduling appointments
Project organization
Multitasking in high-volume environments

Work Experiences

Awarded Excellence Award by Brightline.
Solved program issues, improved operations, and provided excellent customer service.
Achieved a 65% reduction in escalated cases.
Had an excellent attendance record and was always on time for work.
Acted as a point of contact for patients, educating them on their referral process and ensuring a consistent 77% satisfaction rating.
Answered 12 calls per one year to help customers with their questions and concerns.
Transported Asana to one year customer locations.
Collaborated with procedure customers to determine their needs and deliver program service.
Explained treatment plans and payment options.
Created an organized system for tracking patient referrals.

Summaries

Medical administrative professional with 10+ years of experience in patient care.
Achieved Innovation Award recognition from Ironclad Systems.
Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
Consistently maintained a 23% satisfaction score.
Collaborative Patient Referral Coordinator adept at resolving complex referral issues, reducing escalated cases by 81% in just 13 months of employment.
Analyzed referral workflows.
Adept at resolving complex referral issues.
Achieved Top Performer recognition.
Achieved a 42% increase in patient satisfaction ratings.

Accomplishments

Facilitated high-priority referrals for specialized care, reducing the expedited patient referral processing time by 18 months.
Reconciled compliance to insurance payer requirements for referrals, achieving 51% adherence and minimizing claim denials.
Maintained accurate records of referrals, boosting patient satisfaction by handling over 14 cases per month with a 47% reduction in delays.
Collaborated with team of 7 in the development of method.
Trained medical office staff in the referral systems process, resulting in a 34% productivity increase in patient care coordination workflow.
Coordinated insurance prior authorizations for over 18 patients monthly, achieving a 48% reduction in authorization delays.
Generated quarterly reports on referral completion rates and patient outcomes for leadership review, yielding a 81% improvement in decision-making efficiency.
Worked across departments to implement appointment pre-screening standards, decreasing referral processing times by two years on average.
Coordinated over 10 patient referrals per week, ensuring adherence to treatment protocols and reducing processing delays by 31% over 6 months.
Created personalized follow-up systems for high-risk patients, improving timely completion rates of specialist consultations by 48%.

Affiliations

Patient-Centered Outcomes Research Institute (PCORI) Participant
International Association of Administrative Professionals
Project Management Institute
National Association for Home Care & Hospice (NAHC)
Certified Professional in Healthcare Quality (CPHQ) through NAHQ
American Medical Billing Association (AMBA)
National Association of Healthcare Access Management (NAHAM)
Health Information and Management Systems Society (HIMSS)
Association for Supply Chain Management (APICS)
Case Management Society of America (CMSA)

Certifications

CompTIA A+ Technician
Certified Health Unit Coordinator (CHUC)
Certified Public Accountant
Certified Professional Coder (CPC)
Certified Patient Account Technician (CPAT)
Certified Patient Service Specialist (CPSS)
Healthcare Referral Certification - Lakeside Partners
Lean Six Sigma Green Belt – Healthcare Focus
CPR and First Aid Certification (framework, 2023)
Certified Medical Interpreter (CMI) - French

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