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Skills

  • Collections management
  • Administrative cost reduction
  • Credit worthiness evaluation
  • Business operations
  • Process equipment
  • Regulatory compliance
  • Organization
  • Aging report generation
  • Budgets
  • MS Office

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Contributed to a 65% reduction in billing disputes.
  • Collaborated with sales and customer service teams to improve the accuracy of billing, contributing to a 26% reduction in billing disputes.
  • Checked customer files on a regular basis to ensure that receivables were in good shape.
  • Conducted credit references.
  • Transported Power BI to the past year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Conducted credit references and external reporting checks to ensure the company’s financial exposure remained within acceptable thresholds.
  • Collaborated with program customers to determine their needs and deliver category service.

Summaries

  • Credit Analyst with experience conducting background checks and developing risk prediction methodologies.
  • Accomplished this within the first 18 months.
  • Achieved a 16% improvement in collections.
  • Credit Control Assistant well-versed in regulatory compliance for process, ensuring credit agreements and client policies are properly structured and adhered to.
  • Costs were consistently reduced while profits were increased.
  • Credit Control Assistant skilled at collaborating with cross-functional teams, reducing billing disputes by 33% and improving overall client satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Credit Control Assistant passionate about data analytics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Interested in enhancing a company's success by paying close attention to detail and having a thorough understanding of regulatory procedures.

Accomplishments

  • Performed credit checks on new and existing customers using Power BI, shortening approval time by 25% and minimizing risk.
  • Streamlined incoming payments by introducing new credit card and online payment options, leading to 85% increase in same-day payments.
  • Reduced manual processing errors by 58% through the automation of key account reconciliation processes using Jira.
  • Led successful project to implement a new credit control CRM system, resulting in a 57% increase in collections efficiency.
  • Trained team of 2 on updated credit assessment procedures, boosting operational efficiency and reducing approval time by 24% days.
  • Processed customer refunds and adjustments with 100% accuracy, ensuring compliance with company policies and improving client satisfaction rates.
  • Reviewed and cleared 7 delayed invoices, ensuring 73% reduction in outstanding balances and alignment with internal aging reports.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified fraudulent transactions in customer accounts, saving the company $11 in potential losses over two years.
  • Enhanced fraud detection protocols in the credit control process, catching and resolving 9 high-risk cases, saving the company $10.

Affiliations

  • Affiliate Member, Global Risk Management Institute (GRMI)
  • Certified Credit Professional (CCP), Credit Institute of Boston
  • National Association of Social Workers
  • Member, Finance Professionals Group (2015-Present)
  • Contributing Operator, Credit Control Process Automation Working Group (2020)
  • Participant, program Financial Modeling and Valuation Course
  • Rotary International
  • Attendee, International Finance and Credit Risk Symposium
  • Certified Fraud Examiner (CFE) by procedure
  • Contributor, Company-wide Credit Analytics Roundtable Series (2024)

Certifications

  • Certified Credit Risk Analyst (CCRA) – Global Academy of Finance and Management (GAFM)
  • First Aid/CPR Certified
  • Certified Insolvency & Restructuring Advisor (CIRA) - Association of Insolvency & Restructuring Advisors (AIRA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Credit Manager Certification – Business Credit Management Association (BCMA)
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification – Cedar Works

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