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Skills

  • Contract negotiation/review/drafting
  • Territory Sales Experience
  • Team management
  • Network development and administration
  • Tax preparation
  • Bilingual in German
  • Process improvement
  • Safety measures
  • Financial records and processing
  • Customer satisfaction

Work Experiences

  • Improved system security and performance with proactive changes like program and initiative.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of program project by procedure team, which resulted in method.
  • Achieved a 59% higher-than-average resolution time.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Achieved improvements in 2024.
  • Looked for industry trends on social media and through online sources.
  • Assisted international teams.
  • Authored reports on recurring technical issues for upper management, which resulted in a $9 budget increase to improve hardware performance.

Summaries

  • Versatile
  • Deadline-driven
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Dependable
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • Systems Support Technician with 14 years of successful data analysis and workflow optimization experience.
  • System Administrator with 11 years of experience in the field of information technology.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Reduced data recovery times by optimizing backup strategies, decreasing downtime by 65% during system malfunctions.
  • Successfully deployed Adobe Creative Suite for 6 users across Denver, achieving a 65% user adoption rate within 12 weeks.
  • Collaborated cross-functionally on a server upgrade that improved system performance by 71% without disrupting user activities.
  • Researched and implemented new system protocols which resulted in a 82% reduction in support tickets for repeated issues.
  • Led a team that integrated new hardware for 2 users, enhancing the system’s overall performance across multiple departments.
  • Delivered real-time technical support for Adobe Creative Suite, improving user efficiency for 8-person team.
  • Trained staff on QuickBooks, resulting in improved first-time problem-solving capabilities and a 39% decrease in support calls.
  • Set up remote assistance protocols for 6 offsite employees, contributing to a 50% increase in remote work productivity.
  • Facilitated training sessions for 2 staff on updated system infrastructure, resulting in 73% better usage and fewer technical problems.
  • Provided Salesforce-based remote desktop support, resolving 32% of issues without the need for on-site intervention.

Affiliations

  • Information Technology Service Management Forum
  • Society of Human Resource Management
  • Society of Women Engineers
  • Certified Help Desk Manager (HDM) – Member
  • Association of Certified Network Engineers (ACNE)
  • Linux Professional Institute (LPI)
  • Information Systems Audit and Control Association (ISACA)
  • Association for Computing Machinery (ACM)
  • Amazon Web Services Certified Specialist Community
  • System Administrators Guild (SAGE)

Certifications

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Certified Kubernetes Administrator (CKA)
  • Microsoft Certified: Azure Administrator Associate
  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Fortinet Network Security Expert (NSE) Certification
  • CompTIA Security+ Certification
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)

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