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Skills

  • Operational improvement
  • Problem resolution
  • Organization
  • First Aid/CPR
  • Budgets
  • Business operations
  • End-user adoption increase
  • Process streamlining methodologies
  • Communication Protocol Development
  • Regulatory compliance

Work Experiences

  • Championed the adoption of Adobe Creative Suite to track release metrics in real-time, resulting in more efficient resource allocation.
  • Coordinated release schedules for 11 projects.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with cross-functional teams, including development and QA, to streamline release processes, reducing deployment time by 29% in 2022.
  • Analyzed prior performance.
  • Achieved this in 18 months.
  • Championed the adoption of Tableau.
  • Designed a release training program for new hires.
  • Achieved this in 2019.
  • Boosted team productivity.

Summaries

  • Release Coordinator with 10 years of experience achieving ambitious goals in a difficult IT environment.
  • Release Coordinator with 15 years of successful process improvement and strategic planning experience.
  • Achieved improvements through process optimization.
  • Aligned release cadences with market demands.
  • Achieved success in 2024.
  • Achieved improvements for every major update in 2017.
  • Accomplished Release Coordinator.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Background in process optimization.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Decreased deployment-related incidents by 8 through proactive risk analysis and mitigation techniques during the release planning phase.
  • Created and led a release governance committee to ensure ongoing process improvement, reducing customer impact from release-related issues by 80%.
  • Reduced rollback frequency by 17 per quarter by analyzing and addressing common release failure patterns.
  • Implemented rollback protocols that decreased downtime by 37%, ensuring uninterrupted service during critical release failures.
  • Implemented a version control strategy, resulting in 37% fewer code conflicts and merge issues across 5 projects.
  • Reduced client-reported bugs by 15% through improved collaboration with QA to preemptively capture potential release issues.
  • Authored comprehensive release documentation, including release notes and post-mortems, providing transparency across all stakeholders.
  • Optimized the release management process to reduce post-deployment hotfixes by 67%, improving overall system stability.
  • Improved knowledge-sharing and documentation standards, enabling seamless handoffs between teams during multiple release cycles.
  • Collaborated with team of 13 in the development of standard.

Affiliations

  • Information Technology Infrastructure Library (ITIL) Certification
  • Linux Foundation Certification
  • Association of Information Technology Professionals
  • Toastmasters
  • Database Administrator Network (DBAN)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Amazon Web Services (AWS) User Group
  • American Medical Informatics Association

Certifications

  • Google Cloud Professional DevOps Engineer
  • Certified Information Systems Auditor (CISA)
  • Docker Certified Associate (DCA)
  • PRINCE2® Foundation Certification
  • SAFe Practitioner Certification
  • Salesforce
  • Certified Jenkins Engineer (CJE)
  • CompTIA Cloud+
  • Certified ScrumMaster (CSM)
  • Certified Agile Release Train Engineer (SAFe RTE)

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