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Skills

  • Patient engagement in remote care
  • Accreditation coordination
  • Cognitive impairment therapy approaches
  • Training and mentoring
  • Grievance resolution techniques
  • Payer and reimbursement negotiation
  • Staff management
  • Occupancy strategies
  • Data-driven decision making in therapy
  • Profit improvements

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved this over 18 months.
  • Collaborated with physicians and specialists to adjust and optimize therapy plans, resulting in a 55% reduction in treatment plan deviations.
  • Consistently achieved departmental therapy budget goals, staying under budget by $5 in 2022.
  • Collaborated with interdisciplinary teams, delivering integrated care approaches that reduced patient recovery times by 6 days on average.
  • Collaborated with insurance providers, ensuring accurate billing and reimbursement processes that resulted in the recovery of more than $16 annually.
  • Championed patient advocacy efforts.
  • Collaborated with human resources to redesign intake procedures, reducing patient onboarding time by 22% without compromising care quality.
  • Increased patient satisfaction by 15% within two years.
  • Achieved 29% adherence to updated regulatory protocols.

Summaries

  • Excellent planning and program management skills. Highly organized and hardworking.
  • Coordinate patient admission and discharge.
  • Adept at supervising therapeutic teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Entry-level Pharmacy Manager with exceptional vendor management and project management knowledge.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Accomplished in developing evidence-based therapy interventions, contributing to a 26% improvement in outcomes for patients with various conditions.
  • A gifted individual who speaks 13 languages fluently.

Accomplishments

  • Increased referrals by 23% over the past year by instituting effective communication campaigns with medical professionals across Portland.
  • Introduced a patient-centered care model that improved communication between therapy staff and patients, increasing positive feedback by 53%.
  • Negotiated payer contracts resulting in improved reimbursement rates, leading to a 50% increase in revenue without compromising patient care quality.
  • Developed and implemented scheduling strategies for caseloads of up to 18 patients, ensuring a consistent 77% patient satisfaction over 18 months.
  • Created and delivered training programs for 6 therapy staff members, resulting in a Scrum Master and enhancing collective team competency by 45%.
  • Utilized patient data analytics to drive enhancements in therapy processes, leading to a 58% reduction in unnecessary interventions and improved care quality.
  • Reduced therapy staff turnover by 29%, improving continuity of care and allowing a framework growth in patient capacity by 15%.
  • Negotiated agreements with external vendors to lower therapy equipment costs by 57% and improve quality of resources available to patients.
  • Spearheaded a performance improvement plan for underperforming therapists, increasing team effectiveness and patient satisfaction by 54%.
  • Implemented a comprehensive follow-up process for discharged patients, resulting in a 70% decrease in readmission rates over one year.

Affiliations

  • National Association of Therapy Managers (NATM)
  • Founding Member of Boston Therapy Provider Network
  • Project Management Institute
  • Council for Healthcare Advocacy and Delivery - Coalition Member
  • APTA Section on Women's Health - Therapy Coordinator Certification
  • Association for Supply Chain Management (APICS)
  • Healthcare Information and Management Systems Society (HIMSS) - Member
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Physical Therapy Association (APTA) - Member

Certifications

  • Certified Therapeutic Recreation Specialist (CTRS)
  • First Aid/CPR Certified
  • Certified Lymphedema Therapist (CLT) by LANA
  • Certified Clinical Rehabilitation Counselor (CCRC)
  • Certified Health Education Specialist (CHES) by NCHEC
  • ServSafe
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional in Human Resources (PHR) by HRCI
  • Certified Pain Practitioner (CPP) by the American Academy of Pain Management

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